
Cse (Customer Support Executive)
4 days ago
Location: Kalyan, Maharashtra
Type: Full-Time
About the Role:
Key Responsibilities:
Resolve customer complaints and provide appropriate solutions in a timely manner.
Maintain detailed records of customer interactions and issue resolutions.
Collaborate with internal teams to ensure customer satisfaction and effective problem-solving.
Identify patterns in customer feedback and provide insights for process improvement.
Assist in processing orders, returns, and refunds, ensuring adherence to company policies.
Build and maintain positive relationships with customers to promote loyalty.
Qualifications:
Experience: 1-2 years in customer support or a similar role.
Communication Skills: Excellent verbal and written communication in English (regional language proficiency is a bonus).
Tech-Savvy: Proficient in using CRM software, MS Office, and communication tools.
Problem-Solving: Strong ability to address customer concerns effectively and empathetically.
Adaptability: Ability to work in a dynamic, fast-paced environment.
Education: A bachelor's degree or equivalent is preferred.
**Job Types**: Full-time, Permanent
Pay: ₹20,000.00 - ₹24,000.00 per month
**Benefits**:
- Health insurance
- Leave encashment
- Paid sick time
- Provident Fund
Schedule:
- Day shift
- Fixed shift
Supplemental Pay:
- Yearly bonus
Application Question(s):
- How soon you can join us?
**Education**:
- Bachelor's (required)
**Experience**:
- Customer support: 2 years (preferred)
**Language**:
- English (required)
**Location**:
- Kalyan, Maharashtra (required)
Work Location: In person
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