
Customer Support Executive
5 days ago
**Job description**
**About the Role**:
**Key Responsibilities**:
- Resolve customer complaints and provide appropriate solutions in a timely manner.
- Maintain detailed records of customer interactions and issue resolutions.
- Collaborate with internal teams to ensure customer satisfaction and effective problem-solving.
- Identify patterns in customer feedback and provide insights for process improvement.
- Assist in processing orders, returns, and refunds, ensuring adherence to company policies.
- Build and maintain positive relationships with customers to promote loyalty.
**Qualifications**:
- Experience: 1-2 years in customer support or a similar role.
- Communication Skills: Excellent verbal and written communication in English (regional language proficiency is a bonus).
- Tech-Savvy: Proficient in using CRM software, MS Office, and communication tools.
- Problem-Solving: Strong ability to address customer concerns effectively and empathetically.
- Adaptability: Ability to work in a dynamic, fast-paced environment.
- Education: A bachelor's degree or equivalent is preferred.
Pay: ₹20,000.00 per month
Schedule:
- Day shift
Application Question(s):
- How soon you can join us?
- Have you worked with a furniture based organization?
**Experience**:
- Customer support: 1 year (preferred)
**Language**:
- English (required)
**Location**:
- Kalyan, Maharashtra (required)
Work Location: In person
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