Customer Support Representative

2 weeks ago

Bengaluru Karnataka, India Wishtales AI Full time

Wishtales AI HR - Customer Support Representative

Job Title: Customer Support Representative (US Shift)

Working Hours: USA Time Zone (Night Shift IST)
Employment Type: Full-Time
Experience: 1-3 years preferred

**Salary**: 35k - 40k per month based on experience

About the Role

We are looking for a Customer Support Agent with exceptional English language skills (and the ability to speak with a US accent) to join our team and provide outstanding support to our U.S.based customers. You’ll be the voice of our brand, helping users solve problems, feel valued, and have a seamless experience with our products.

Key Responsibilities
- Resolve product-related questions, technical issues, and general inquiries with clarity and professionalism.
- Maintain a deep understanding of our products and services to provide accurate solutions.
- Document customer interactions and feedback to help the team improve product and service quality.
- Collaborate with internal teams (product, tech, operations) to troubleshoot and resolve issues efficiently.
- Ensure high levels of customer satisfaction and maintain support KPIs.

**Requirements**:

- 1-3 years of experience in customer support or service roles (SaaS/tech company experience is a plus).
- Willingness to work night shifts aligned with U.S. time zones (EST/PST).
- Strong problem-solving skills and a calm, customer-first attitude.
- Comfortable using tools like Zendesk, Intercom, Freshdesk, or similar CRMs.
- Reliable internet connection and quiet work environment for remote support.

What We Offer
- A fast-paced, supportive team culture
- Growth opportunities in a growing tech company
- Remote flexibility with a strong work-life balance
- Training and upskilling in customer experience and tools

Pay: ₹35,000.00 - ₹40,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Provident Fund

Schedule:

- Night shift

Supplemental Pay:

- Performance bonus
- Shift allowance

**Experience**:

- Customer Support: 1 year (required)

**Language**:

- English (required)

Shift availability:

- Night Shift (required)

Work Location: In person

  • Customer Support Representative

    1 week ago

    Bengaluru, Karnataka, India CORESTRAT LABS PRIVATE LIMITED Full time

    **Job Title**: Customer Support Representative **Location**: [BANGALORE) **Job Type**: [Full-time] **Job description** **About the Role**:The primary role of the Customer Support Representative would be to act as a technical resource to our customer base for HighLevels suite of software features. A qualified Customer Support Representative possesses the...

  • Customer Support Representative

    1 week ago

    Bengaluru, Karnataka, India ENHANCE PLUS CONSULTANT Full time

    Job Title: Customer Support Representative Location: Bangalore Cab Facility Industry: Customer Service MNC (Voice) Minimum 1 year **international voice** experience Required. 2. Resolve Customer Issues: Troubleshoot and resolve customer complaints and concerns in a timely and effective manner. 3. Provide Product/Service Information: Educate customers...

  • Customer Support Representative

    1 week ago

    Bengaluru, Karnataka, India Six Dreams Technologies Private Limited Full time

    **Position Overview**: As a Customer Support Representative, you will play a critical role in delivering exceptional customer service and support. You will be the primary point of contact for our customers, responsible for addressing inquiries, resolving issues, and ensuring customer satisfaction. This role requires excellent communication skills, a...

  • Customer Support Representative

    2 weeks ago

    Bengaluru, Karnataka, India Glory Power Solutions Pvt Ltd Full time

    **We are Hiring!!!** **Designation**: Customer Support Representative **Qualification : Bachelor's degree or Equivalent** **Languages known : Proficiency in English and Malayalam** **Experience : Freshers** **Shift**: Day shift **Salary range**: 15K - 18K **Location**: Electronic City, Bangalore **Roles and Responsibilities**: **1)**Handle customer...

  • Customer Support Representative

    1 week ago

    Bengaluru, Karnataka, India Glory Power Solutions Pvt Ltd Full time

    **We are Hiring!!!** **Designation**: Customer Support Representative **Qualification**: Bachelor's degree or Equivalent **Languages known**: Proficiency in English and Malayalam **Experience**:Freshers **Shift**: Day shift **Salary Range**: 15K - 18K **Location**: Electronic City, Bangalore **Roles and Responsibilities**: **1)**Handle customer...

  • Customer Support Representative

    1 week ago

    Bengaluru, Karnataka, India Maverick Technopack Full time

    We are looking for a dedicated and customer-focused individual to join our Customer Support team. As a Customer Support Representative, you will play a key role in ensuring our customers have an exceptional experience with our products and services. You will be the first point of contact for customers seeking assistance, addressing inquiries, resolving...

  • Customer Support Representative

    5 days ago

    Bengaluru, Karnataka, India Unipro Full time

    Job Description: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Representative for UniPro, a Uniform Manufacturing and Distribution Company. The primary responsibility of this position will be to provide excellent customer service and support to our customers. Key Responsibilities: - Investigate and...

  • Customer Support Representative

    5 days ago

    Bengaluru District, Karnataka, India Triedge Solutions Full time

    Position : Customer Support Representative Location : Bangalore Roles & Responsibilities: - Tele-Calling Sales & Operations, Customer Service & Operations - **Job Role**We are hiring for #Voice_Process for Bengali and Odiya speakingExperience : Freshers & Experienced (immediate joiners) - Language Preference : Bengali and Odiya + Hindi or English **Job...

  • Customer Support Representative

    2 weeks ago

    Indiranagar, Bengaluru, Karnataka, India Christian Horta Design and Manufacturing Pvt Ltd Full time

    **Company Overview** Y-Not has been providing promotional and custom designed products for Fortune 1000 brands for over 15 years. We execute our customers warehousing, fulfillment and logístical needs on a global scale through our offices in the United States, India and China. Y-Not designs and manufactures innovative products for companies who recognize...

  • Customer Support Representative-voice Process

    2 weeks ago

    Bengaluru, Karnataka, India [24]7.ai Full time

    **Role Description** **HR Name: Naveen Kalle - 8147752896** This is a full-time on-site role for an International Customer Service Representative at [24]7.ai in Bengaluru. The Customer Service Representative will be responsible for providing customer support, ensuring customer satisfaction, and enhancing the overall customer experience. The role will...