Customer Experience Executive

2 weeks ago

Anna Salai Chennai Tamil Nadu, India Book water tech pvt Ltd Full time

Responsibilities
- Efficiently processing customer orders, managing delivery schedules, and coordinating with our logistics team to ensure the timely delivery of water cans.
- Handling customer complaints and concerns in a professional manner, working diligently to resolve issues and provide satisfactory solutions.
- Maintaining a comprehensive understanding of Bookwater products, services, and technology, enabling you to effectively address customer inquiries and concerns.
- Collaborating with other departments to address customer needs and continuously improve the overall customer experience.
- Monitoring and analyzing customer feedback to identify trends and areas for improvement, contributing to the enhancement of our services.
- Assisting in the development and implementation of customer service policies and procedures to ensure consistency and excellence in our service delivery.
- Actively participating in ongoing training and development opportunities to stay updated with industry best practices and enhance your job performance.
- Contributing to a positive and inclusive work environment, fostering a culture of teamwork and collaboration.

Qualification - Graduation is mandatory

Excellent communication skills in Hindi and English is must

**Job Types**: Full-time, Fresher

Pay: ₹25,000.00 - ₹41,600.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Application Question(s):

- would you able to speak fluently in telegu?

**Experience**:

- Customer support: 1 year (preferred)

Work Location: In person

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