Customer Experience Assistant

2 days ago

Anna Salai Chennai Tamil Nadu, India Bookwater Full time

**Job Summary**:
**Key Responsibilities:Customer Engagement & Support**
- Communicate effectively with customers in **Hindi and English** regarding shipments, deliveries, and order updates.
- Address and resolve customer complaints related to logistics, delays, and delivery issues.
- Provide real-time tracking updates and assist customers in resolving queries efficiently.
- Conduct follow-ups to ensure customer satisfaction and retention.

**Issue Resolution & Process Optimization**
- Identify common customer pain points and collaborate with internal teams to improve service quality.
- Coordinate with the operations and logistics teams to address shipment delays, misplaced goods, or damaged products.
- Implement customer service best practices to enhance response time and efficiency.

**Data Management & Reporting**
- Maintain detailed records of customer interactions, queries, and resolutions using CRM software.
- Generate and analyze reports on customer satisfaction, complaints, and service trends.
- Provide feedback to management for process improvements and better customer service strategies.

**Collaboration & Training**
- Work closely with sales, warehouse, and transport teams to ensure smooth logistics operations.
- Assist in training internal teams on customer handling, especially in Hindi-speaking regions.
- Stay updated on industry trends and customer service best practices in logistics.

**Key Skills & Competencies**:

- **Fluency in Hindi and English (mandatory).**:

- Strong communication and interpersonal skills.
- Problem-solving ability with a customer-first approach.
- Ability to work under pressure and multitask efficiently.
- Proficiency in CRM software, Microsoft Office, and logistics tracking tools.
- Basic knowledge of logistics, supply chain, and transportation processes.

**Qualifications & Experience**:

- Bachelor's degree in Business Administration, Logistics, or a related field.
- 1-3 years of experience in customer service, preferably in **logistics, supply chain, or transportation**.
- Experience handling **B2B/B2C customer queries** is a plus.

Pay: Up to ₹300,000.00 per year

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Weekend availability

Work Location: In person

  • Customer Experience Executive

    2 days ago

    Anna Salai, Chennai, Tamil Nadu, India Bookwater Full time

    Key Responsibilities: - Troubleshooting Issues: Address product-related concerns, such as issues with packaging, product quality, or delivery problems.  - Feedback Collection: Gather customer feedback on product satisfaction, service quality, and areas for improvement.  - Provide Accurate Product Information: Educate customers about Bookwater product...

  • Customer Experience Executive

    6 days ago

    Anna Salai, Chennai, Tamil Nadu, India Book water tech pvt Ltd Full time

    Responsibilities - Efficiently processing customer orders, managing delivery schedules, and coordinating with our logistics team to ensure the timely delivery of water cans. - Handling customer complaints and concerns in a professional manner, working diligently to resolve issues and provide satisfactory solutions. - Maintaining a comprehensive understanding...

  • Customer Experience Executive

    6 days ago

    Anna Salai, Chennai, Tamil Nadu, India Book water tech pvt Ltd Full time

    Responsibilities - Efficiently processing customer orders, managing delivery schedules, and coordinating with our logistics team to ensure the timely delivery of water cans. - Handling customer complaints and concerns in a professional manner, working diligently to resolve issues and provide satisfactory solutions. - Maintaining a comprehensive understanding...

  • Customer Experience Executive

    2 days ago

    Anna Salai, Chennai, Tamil Nadu, India Book water tech pvt Ltd Full time

    Responsibilities - Efficiently processing customer orders, managing delivery schedules, and coordinating with our logistics team to ensure the timely delivery of water cans. - Handling customer complaints and concerns in a professional manner, working diligently to resolve issues and provide satisfactory solutions. - Maintaining a comprehensive understanding...

  • Customer Experience Executive

    2 weeks ago

    Anna Salai, Chennai, Tamil Nadu, India Book water pvt Ltd Full time

    Responsibilities - Efficiently processing customer orders, managing delivery schedules, and coordinating with our logistics team to ensure the timely delivery of water cans. - Handling customer complaints and concerns in a professional manner, working diligently to resolve issues and provide satisfactory solutions. - Maintaining a comprehensive understanding...

  • Customer Support

    2 weeks ago

    Anna Salai, Chennai, Tamil Nadu, India GRM Academy & Consultant Pvt Ltd Full time

    Handling inbound calls Assisting the customers over the calls on bank needs Salary upto 20k Dayshift Location Anna Salai,Chennai Pay: ₹14,500.00 - ₹20,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift **Experience**: - total work: 1 year (preferred) **Language**: - Hindi (preferred) - Malayalam (preferred) - Telugu...

  • Kannada Customer Support

    7 days ago

    Anna Salai, Chennai, Tamil Nadu, India GRM Academy & Consultant Pvt Ltd Full time

    Handling inbound calls Resolve customer queries and complaints Assist the customers over the calls on banking needs Location - Anna Salai, Chennai Sal - 12000 to 20000 per month Day shift Kannada fluency is mandatory Pay: ₹15,000.00 - ₹20,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift - Morning shift - Night...

  • Customer Care Executive

    2 days ago

    Anna Salai, Chennai, Tamil Nadu, India Book water pvt Ltd Full time ₹ 1,80,000 - ₹ 2,40,000 per year

    Job Description – Customer Support ExecutivePosition: Customer Support ExecutiveLocation: Anna Salai, Mount Road.Department: Customer Experience / SupportReports To: Customer Support Lead / ManagerRole OverviewWe are looking for an energetic and customer-focused Customer Support Executive to handle inbound and outbound calls, chats, and order-related...

  • Customer Support

    2 days ago

    Anna Salai, Chennai, Tamil Nadu, India GRMAC Pvt ltd Full time

    Handling inbound calls - Resolve customer queries and complaints - Assist the customers over the calls on banking needs Eligibility Requirements 1. Graduation Mandatory 2. Age Criteria below 30 3. Good Communication skill in English, Tamil and Kannada **Job Types**: Full-time, Permanent, Fresher Pay: ₹300,000.00 - ₹400,000.00 per...

  • Customer Support Executive

    2 weeks ago

    Anna Salai, Chennai, Tamil Nadu, India GRMAC Pvt ltd Full time

    Handling inbound calls - Resolve customer queries and complaints - Assist the customers over the calls on banking needs Eligibility Requirement - Graduation Mandatory - Good English Communication with any regional language (Telugu, Malayalam, Kannada) - Age Criteria below 35 **Job Types**: Full-time, Permanent Pay: ₹16,000.00 - ₹29,000.00 per...