Customer Support Executive

7 days ago

Anna Salai Chennai Tamil Nadu, India Book water pvt Ltd Full time

**Job Title**: Customer Support Executive

**Location**: Annasalai Mountroad.

**Salary**: ₹15,000 - ₹20,000 per month

**Shift Timings**: Day Shifts Only (Rotational) - _No Night Shifts_

**Role Overview**

We are looking for enthusiastic and customer-focused individuals to join our **Customer Support Team**. The role involves handling **inbound and outbound calls** and responding to **customer chats** related to delivery and service of our **20L bubble top cans and premium glass bottles**.

**Key Responsibilities**
- Handle incoming and outgoing customer calls in a professional and courteous manner.
- Respond promptly to customer queries via **phone and chat**.
- Resolve delivery-related issues and provide accurate product/service information.
- Coordinate with sales, logistics, and finance teams to ensure smooth resolution of customer concerns.
- Maintain records of customer interactions and update the system with accurate details.
- Ensure high levels of **customer satisfaction** by providing timely and effective support.

**Requirements**:

- 0-2 years of experience in customer support (freshers with good communication skills may also apply).
- Strong verbal and written communication skills in English and local language.
- Basic computer knowledge and ability to handle chat/call support software.
- Positive attitude, patience, and ability to handle customer queries effectively.
- Flexible to work in **shift basis (no night shifts)**.

**What We Offer**
- Salary**:₹12,000 - ₹15,000 per month**.
- Performance-based incentives.
- Day-shift working environment with supportive team culture.
- Opportunity to learn and grow within the company.

**Job Types**: Full-time, Fresher

Pay: ₹12,834.95 - ₹15,313.00 per month

Work Location: In person

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