Female Customer Relations Representative

7 days ago

Mysuru Karnataka, India JKP FINCAP SOLUTIONS PRIVATE LIMITED Full time

**Customer Management**:
Answering questions regarding account balances, interest rates, fees, product feature
- **Account management**:
Opening new accounts, closing accounts, managing account changes, updating personal information.
- **Transaction processing**:
Processing deposits, withdrawals, transfers, payments.
- **Problem resolution**:
Investigating and resolving customer complaints, account discrepancies, or billing issues.
- **Product recommendations**:
Identifying customer needs and suggesting suitable financial products like loans, credit cards, investments based on their financial goals.
- **Compliance adherence**:
Ensuring adherence to financial regulations and policies regarding customer information and transactions.
- **Cross-selling and upselling**:
Promoting additional financial products and services to existing customers.
- **Customer education**:
Providing information and explaining complex financial concepts to customers in a clear and concise manner.
- **Required skills**:_
- **Financial knowledge**:
Understanding of banking products like checking accounts, savings accounts, loans, credit cards, investment options.
- **Customer service expertise**:
Excellent communication skills, active listening, empathy, ability to de-escalate situations.
- **Problem-solving**:
Identifying issues, analyzing information, finding solutions to customer problems.
- **Computer proficiency**:
Familiarity with banking software, online platforms, and CRM systems
- **Data accuracy**:
Attention to detail, ability to handle sensitive customer information with confidentiality.

Pay: ₹18,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

Supplemental Pay:

- Commission pay
- Performance bonus

**Experience**:

- Customer acquisition: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person

**Speak with the employer**
+91 9035306999

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