Customer Care Executive

17 hours ago

Panchkula, India Bubble me Full time

**JOB Description Of Senior Customer Care Executive**

**Job Summary**:
The Customer Care Executive is responsible for delivering high-quality customer support through effective communication and problem-solving skills. This role involves responding to customer inquiries, resolving issues, and ensuring a positive customer experience that supports brand loyalty and satisfaction.

**Key Responsibilities**:

- Resolve product or service-related issues by clarifying the customer’s complaint, determining the cause, and selecting the best solution.
- Maintain a high level of customer satisfaction by providing accurate, valid, and complete information.
- Follow up with customers to ensure their concerns have been resolved effectively.
- Maintain records of customer interactions, transactions, and feedback in CRM systems.
- Coordinate with internal departments to resolve complex or escalated issues.
- Adhere to customer service standards, policies, and procedures.
- Provide feedback on recurring customer issues to help improve services or processes.
- Stay updated on product knowledge, company policies, and customer service protocols.

**Key Skills and Competencies**:

- Excellent verbal and written communication skills
- Strong interpersonal and listening skills
- Problem-solving and conflict-resolution abilities
- Patience and empathy in handling difficult customers
- Attention to detail and organizational skills
- Basic computer literacy and familiarity with CRM software

**Qualifications**:

- Minimum: Graduate
- Preferred: Bachelor’s Degree in any discipline
- Prior experience in customer service or call center roles is an advantage

**Working Conditions**:

- Full-time position
- May involve extended working hours or weekend availability depending on customer needs

Pay: ₹15,042.38 - ₹20,023.56 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement

Work Location: In person

Application Deadline: 10/06/2025

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