Executive - Customer Excellence & Retention

2 days ago

Gurgaon, India OFB Tech Full time

From 1 to 4 year(s) of experience
- ₹ 2,00,000 - 4,00,000 P.A.
- Gurgaon/Gurugram***

**Roles and Responsibilities**
- Experience in Customer Handling and Support function
- Relationship management and customer retention activities
- Customer Calling, research activities, Complaint resolution
- B2B Customer Support experience and CRM tools knowledge
- Knowledge of word processing tools and spreadsheets (MS Office Word, Excel etc.)
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school degree

Role:

- Customer Retention - Non Voice- Salary:

- 2,00,000 - 4,00,000 P.A.- Industry:

- BPO / Call Centre- Department:

- Customer Success, Service & Operations- Role Category:

- Non Voice- Employment Type:

- Full Time, Permanent- Key Skillsbpo

customer relation

voice process

chat process

customer service

Customer Retention

kpo

Customer Acquisition
- Education- UG:

- Any GraduateCompany Profile
- Ofb Tech- Ofb Tech (OfBusiness)is a tech-enabled platform that facilitates raw material procurement and credit in the B2B markets, focusing on the manufacturing and infrastructure sectors. It integrates technology to enable B2B commerce - to make available better products, at better prices, in better timelines to customers with comprehensive online and offline support. Key raw materials include metals, chemicals, polymers, Agri commodities, petrochemicals, and building materials. OfBusiness provides access to cash flow-based financing for buying raw materials through its NBFC -Oxyzo Financial Services.

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