Customer Relationship Executive

2 weeks ago


Badshahpur Gurugram Haryana, India Trishveda Retail Company. Full time

**Job Overview**:
**Key Responsibilities**:

- Handle **order processing, tracking, and issue resolution** for D2C customers.
- Provide **after-sales support**, ensuring smooth customer experiences and timely issue resolution.
- Work closely with the **warehouse and logistics team** to ensure timely deliveries and accurate order fulfillment.
- Maintain and update **customer database.**:

- Generate and analyze **customer reports** using MS Excel to track trends, complaints, and engagement levels.
- Support digital marketing and sales teams by **handling customer queries from social media, WhatsApp, and website inquiries**.
- Assist in developing and improving **customer engagement processes** for a seamless D2C experience.

**Key Requirements**:

- **1-3 years** of experience in **customer support, calling, BPO, or CRM roles**, preferably in a **D2C or e-commerce setup**.
- Strong **sales and negotiation skills** with the ability to drive conversions.
- Proficiency in **MS Office (Excel - Pivot tables, VLOOKUP, Data Analysis)**.
- Excellent **verbal and written communication skills**.
- Prior experience in handling **D2C order management, returns, and logistics coordination** is a plus.
- Hands-on experience with **CRM and e-commerce platforms** such as Shopify, WooCommerce, or similar will be an advantage.
- Ability to multitask, problem-solve, and handle customer grievances professionally.
- A proactive approach to **customer engagement, retention, and brand-building**.

**Job location : M3M Urbana, Sector 67,Sohna Road, Gurugram, Haryana.**

Pay: ₹15,000.00 - ₹23,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Evening shift

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (required)

**Language**:

- English (required)

Work Location: In person

**Speak with the employer**
+91 7009985369
Expected Start Date: 20/01/2025



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