Customer Relationship Executive
2 weeks ago
**Job Overview**:
**Key Responsibilities**:
- Handle **order processing, tracking, and issue resolution** for D2C customers.
- Provide **after-sales support**, ensuring smooth customer experiences and timely issue resolution.
- Work closely with the **warehouse and logistics team** to ensure timely deliveries and accurate order fulfillment.
- Maintain and update **customer database.**:
- Generate and analyze **customer reports** using MS Excel to track trends, complaints, and engagement levels.
- Support digital marketing and sales teams by **handling customer queries from social media, WhatsApp, and website inquiries**.
- Assist in developing and improving **customer engagement processes** for a seamless D2C experience.
**Key Requirements**:
- **1-3 years** of experience in **customer support, calling, BPO, or CRM roles**, preferably in a **D2C or e-commerce setup**.
- Strong **sales and negotiation skills** with the ability to drive conversions.
- Proficiency in **MS Office (Excel - Pivot tables, VLOOKUP, Data Analysis)**.
- Excellent **verbal and written communication skills**.
- Prior experience in handling **D2C order management, returns, and logistics coordination** is a plus.
- Hands-on experience with **CRM and e-commerce platforms** such as Shopify, WooCommerce, or similar will be an advantage.
- Ability to multitask, problem-solve, and handle customer grievances professionally.
- A proactive approach to **customer engagement, retention, and brand-building**.
**Job location : M3M Urbana, Sector 67,Sohna Road, Gurugram, Haryana.**
Pay: ₹15,000.00 - ₹23,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
- Evening shift
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (required)
**Language**:
- English (required)
Work Location: In person
**Speak with the employer**
+91 7009985369
Expected Start Date: 20/01/2025
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