Customer Support Executive- Life Insurance

18 hours ago

Kolkata, India APD INSURANCE BROKERS Private LTD. Full time

Location: Kolkata

**Responsibilities**:
1. Respond to client inquiries and provide information on insurance policies, products, and services.

2. Handle customer complaints and provide solutions to ensure customer satisfaction.

3. Administrative tasks such as preparing quotes and policy documents.

4. Process policy changes and updates.

5. Ensure compliance with regulatory requirements and company policies.

6. Maintain accurate and up-to-date client records in the company's database.

7. Collaborate with other departments to ensure smooth and efficient processes.

8. Attend training sessions to stay updated on insurance companies’ policies, products, and services
- Requirements:_
- 1. Bachelor's degree in business, marketing, or a related field._
- 2. _**Minimum of 2 years of experience in general insurance customer support or related roles.**_
- 3. Excellent communication skills, both verbal and written._
- 4. Strong customer service skills and the ability to handle customer complaints._
- 5. Proficiency in Microsoft Office and other relevant software._
- 6. Attention to detail and accuracy._
- 7. Ability to multitask and prioritise work._
- 8. Knowledge of insurance products and the insurance industry._

**Salary**: ₹250,000.00 - ₹300,000.00 per year

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift

Supplemental pay types:

- Commission pay
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- Insurance: 2 years (required)
- total work: 2 years (required)

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