Customer Support Associate

1 week ago

Andheri West Mumbai Maharashtra, India High Career Full time

**THIS IS FOR A MANUFACTURING INDUSTRY. HAVING A MANUFACTURING INDUSTRY EXPERIENCE WOULD BE AN ADDED ADVANTAGE.**

**Designation**: Customer Service Associate

**Reporting**:General Manager Sales & Marketing

**Education; **Graduate

**Location**: Andheri West, Mumbai

**Working Time; **9:30AM TO 6PM

**Working Day's; **Monday to Saturday (Alternative saturdays are off)

**Gender**:Female/Male

**CTC; **5LPA

**Role**:

- Point of contact for sales and marketing related calls and product information.
- Responsible for assisting Sales Managers with their work.
- Ensuring contact with current and previous customers. Making regular calls as per the data base
- Sending prices to customers on behalf of GM
- Handling calls and responding to queries received by GM
- Ensuring the GM’s back end sales work is taken care of when he/she is on field or customer visits
- Maintaining, monitoring and analysing order levels and studying reason for the same and updating GM on monthly basis.
- Ensuring preparing of Invoices, shipping documentation, dispatch orders, sales orders is done in a timely manner by the Sales coordinators
- Coordinate with factory about dispatch planning and status for received orders and report to GM
- Handle customer query regarding dispatches
- Send customer shipment details
- Execute all back end sales work for the GM
- Must take full responsibility of ensuring orders are executed on time
- Inform GM about delays in dispatches, transporter issues, etc
- Point of contact for all sales related inquiries received on the landline for the GM
- Good MIS knowledge and should know how to work with data on excel
- To handle Indian as well as International Clients

**Qualities**:

- Ability to multitask and prioritize daily workload
- Marketing background
- Hands on with computers
- Pro active
- Performance oriented
- Attention to detail
- Fun to work with
- Enthusiasm
- Excellent communication (Verbal & Mail) and English skills is a must
- Good with data analytics, collecting and analyzing data

**Job Types**: Full-time, Regular / Permanent

**Salary**: Up to ₹550,000.00 per year

Application Question(s):

- Do you have experience in a manufacturing industry?

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service: 4 years (preferred)

**Language**:

- English (preferred)

**Speak with the employer**
+91 8928999160

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