Service Coordinator

Core Responsibilities: - **Scheduling and Coordination**: Managing service appointments, dispatching technicians, and ensuring timely service delivery. - **Communication and Customer Relations**: Communicating with clients to schedule appointments, provide updates, and address concerns. - **Issue Resolution**: Handling inquiries, resolving complaints, and...

**Position : Designation Service Back End Coordinator** i. Job Description/Roles & Responsibilities - Allocate Service, Breakdown, Installation, PM calls to Service Engineers ii. Doing CSAT for closed complaints iii. Coordinating with Factory and arranging spares for WTY/CMC complaints iv. Answering Phone calls and logging customer complaints, Addressing...

**Roles and Responsibilities**: **Service Coordinator** **1. Delegate and Direct Service Tasks** Assign responsibilities to the service team and ensure timely execution of all tasks. **2. Attend to Customer Calls and Queries** Handle customer queries and perform primary troubleshooting over the phone. **3. Manage Service Team Engineers** Monitor team...

**Key Responsibilities**: - **Service Coordination**: - Act as the primary point of contact for service-related queries and requests. - Schedule, track, and manage service delivery operations, ensuring timely resolution of client issues. - Coordinate with the service team to assign tasks and monitor progress. - Maintain accurate records of service...

Job Title: Service Coordinator - MPS ( Female Only) Job Location: Chennai Budget - Max 3.5 LPA **Job Purpose**: The Service Coordinator is responsible for handling customer service requests related to printers and multifunction devices (MFDs), coordinating with field engineers, ensuring timely resolution of service calls, and maintaining accurate service...

**Job Title**: Service Level Coordinator **Qualification**: Diploma/Graduate **Location**: Chennai **Responsibilities**: 1. Download service requests (calls) from the system and schedule them with the assigned engineers. 2. Maintain a strong understanding of all geographical locations within the assigned region to ensure efficient scheduling and...

**Job description** **Key Responsibilities**: **Customer Interaction**: - Understand customer issues and assign cases with appropriate priority. - Keep customers informed about the status of their service requests. **Coordination**: - Assign calls to field/service engineers based on location, expertise, and availability. - Follow up with engineers to...

**Job Summary**: **Key Responsibilities**: **Service Coordination**: - Schedule and assign service technicians for installation, maintenance, and troubleshooting tasks. - Track service calls, complaints, and resolutions to ensure timely closure. - Maintain detailed service records and update CRM systems or service logs. **Customer Interaction**: - Serve...

The Service Coordinator should assess the service needs of clients and link them to the appropriate resources and providers. He/ She should address & attend to the walk-in customers, after diagnosing should provide adequate solution options to them & fill in the job sheet by mentioning the case issues. He / She should clear the calls within the specified...

Advocate for adequate, timely and cost-effective services - Respond to any issues that occur during the delivery of services - Assist clients with living independently in their own homes - Schedule appointments for clients, answer phones and track clients’ service records - Monitor the services being provided and stay up to date on any services being...