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Service Coordinator

2 weeks ago

Ashok Nagar Chennai Tamil Nadu, India Dev systems & IT Services Pvt Ltd Full time

Core Responsibilities:

- **Scheduling and Coordination**:
Managing service appointments, dispatching technicians, and ensuring timely service delivery.
- **Communication and Customer Relations**:
Communicating with clients to schedule appointments, provide updates, and address concerns.
- **Issue Resolution**:
Handling inquiries, resolving complaints, and escalating complex issues.
- **Record Keeping**:
Maintaining accurate records of service requests, work orders, and customer interactions.
- **Process Improvement**:
Identifying areas for process improvement and implementing changes to optimize service.
- **Collaboration**:
Working with other departments (e.g., sales, technical support) to ensure smooth service delivery.
- **Client Advocacy**:
Acting as a liaison between clients and service providers, providing support and information.
- **Resource Management**:
Maintaining a directory of service providers and resources to connect clients with appropriate help.
- **Administrative Support**:
Skills and Qualities:

- **Communication**: Excellent verbal and written communication skills are essential.
- **Organizational Skills**: Ability to manage multiple tasks and prioritize effectively.
- **Problem-Solving**: Ability to identify and resolve issues quickly and efficiently.
- **Customer Service Skills**: Strong ability to handle customer inquiries, resolve complaints, and ensure satisfaction.
- **Technical Skills**: Depending on the industry, some technical knowledge may be required.
- **Analytical Skills**: Ability to analyze data and identify trends to improve service.
- **Interpersonal Skills**: Ability to build rapport with clients and colleagues.

REQUIREMENT: IT HARDWARE INDUSTRY & TEAM HANDLING CAPACITY, SLA NEED TO MANAGE.
- **Teamwork**: Ability to collaborate effectively with others.

**Job Types**: Full-time, Permanent

Pay: From ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Commuter assistance
- Internet reimbursement

Schedule:

- Day shift
- Morning shift

Supplemental Pay:

- Yearly bonus

Work Location: In person