Service Coordinator

4 days ago


Ram Nagar Coimbatore Tamil Nadu, India ICARE Full time

**Job description**

**Key Responsibilities**:
**Customer Interaction**:

- Understand customer issues and assign cases with appropriate priority.
- Keep customers informed about the status of their service requests.

**Coordination**:

- Assign calls to field/service engineers based on location, expertise, and availability.
- Follow up with engineers to ensure timely call closure.
- Schedule preventive maintenance and warranty service visits.
- Manage escalations and ensure SLA (Service Level Agreement) compliance.

**Documentation & Reporting**:

- Maintain accurate service logs and update CRM or ticketing systems regularly.
- Track open, pending, and closed calls.
- Prepare weekly/monthly reports on service metrics, engineer performance, and customer satisfaction.

**Vendor & Warranty Handling**:

- Coordinate with OEMs or vendors for warranty part replacements.
- Maintain records of warranty calls and AMC (Annual Maintenance Contract) obligations.

**Required Skills & Qualifications**:

- Bachelor's degree in any discipline (preferred: IT/Commerce/Management).
- 1-3 years of experience in a service coordination, dispatch, or customer support role.
- Familiarity with IT hardware and basic troubleshooting concepts is a plus.
- Strong communication skills (English / Tamil).
- Ability to multitask, prioritize, and stay calm under pressure.
- Experience with ticketing tools, CRM, Excel/Google Sheets.

**Benefits**:

- Leave encashment

Pay: ₹16,000.00 - ₹20,000.00 per month

**Benefits**:

- Leave encashment

Schedule:

- Day shift

Work Location: In person

**Speak with the employer**
+91 7708110473


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