Service Coordinator
2 days ago
The Service Coordinator should assess the service needs of clients and link them to the appropriate resources and providers.
He/ She should address & attend to the walk-in customers, after diagnosing should provide adequate solution options to them & fill in the job sheet by mentioning the case issues.
He / She should clear the calls within the specified TAT.
**Responsibilities**:
**Customer Management**
- Handle and resolve customer complaints/inquiries via mail or phone or Software in a timely and accurate manner.
- Maintain a database of customer service orders and invoicing records.
- Provide excellent customer service, listening carefully to customer concerns and addressing issues until the customer is satisfied
- Maintains quality service by establishing and enforcing organization standards.
- Providing service quotations
- Follow up with service vendors
- Reports generation on a weekly basis
- Booking warranty calls and tracking replacements.
- Complete tracking from call landing to call closing.
- Mail reply to service concerns through Outlook,
- Job sheet and DC maintenance
- Cash entries in the note. ( Walk in customers)
**Review to be done on a weekly basis by the Service Head, on the below-mentioned criteria**
- Online documentation of enquires
- Review on monthly achievement - target VS actuals
- Reduction in repeated escalation on the serviced units
- Reduced errors in quality check
- TAT in closing the calls.
Pay: ₹20,000.00 - ₹30,000.00 per month
Schedule:
- Day shift
**Experience**:
- Service Coordinator: 2 years (required)
Work Location: In person
Pay: ₹20,000.00 - ₹27,000.00 per month
Work Location: In person
**Speak with the employer**
+91 7845764900
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