Service Coordinator

2 days ago


Ram Nagar Coimbatore Tamil Nadu, India ICARE Full time

The Service Coordinator should assess the service needs of clients and link them to the appropriate resources and providers.

He/ She should address & attend to the walk-in customers, after diagnosing should provide adequate solution options to them & fill in the job sheet by mentioning the case issues.

He / She should clear the calls within the specified TAT.

**Responsibilities**:
**Customer Management**
- Handle and resolve customer complaints/inquiries via mail or phone or Software in a timely and accurate manner.
- Maintain a database of customer service orders and invoicing records.
- Provide excellent customer service, listening carefully to customer concerns and addressing issues until the customer is satisfied
- Maintains quality service by establishing and enforcing organization standards.
- Providing service quotations
- Follow up with service vendors
- Reports generation on a weekly basis
- Booking warranty calls and tracking replacements.
- Complete tracking from call landing to call closing.
- Mail reply to service concerns through Outlook,
- Job sheet and DC maintenance
- Cash entries in the note. ( Walk in customers)

**Review to be done on a weekly basis by the Service Head, on the below-mentioned criteria**
- Online documentation of enquires
- Review on monthly achievement - target VS actuals
- Reduction in repeated escalation on the serviced units
- Reduced errors in quality check
- TAT in closing the calls.

Pay: ₹20,000.00 - ₹30,000.00 per month

Schedule:

- Day shift

**Experience**:

- Service Coordinator: 2 years (required)

Work Location: In person

Pay: ₹20,000.00 - ₹27,000.00 per month

Work Location: In person

**Speak with the employer**
+91 7845764900


  • Service Coordinator

    1 week ago


    Ram Nagar, Coimbatore, Tamil Nadu, India IT World Full time

    Job Title: Service Coordinator **Job Description**: A Service Coordinator is a key role responsible for managing and coordinating service operations within an organization. This position requires a strong focus on customer satisfaction, effective communication skills, and the ability to coordinate service delivery across various departments. The Service...

  • Service Coordinator

    2 days ago


    Ram Nagar, Coimbatore, Tamil Nadu, India ICARE Full time

    **Job description** **Key Responsibilities**: **Customer Interaction**: - Understand customer issues and assign cases with appropriate priority. - Keep customers informed about the status of their service requests. **Coordination**: - Assign calls to field/service engineers based on location, expertise, and availability. - Follow up with engineers to...

  • Service Coordinator

    5 days ago


    Coimbatore, Tamil Nadu, India Sanumas Solutions Full time

    Client: PCB Manufacturers **Location**: NSN Palayam, Coimbatore, Tamil Nadu **Job Type**: Full-time Shift: Day (9AM to 5PM) Title: Senior Coordinator(PCB Boards) **Education**: Any Graduate Work Experience: 1+ yrs **Salary**: From ₹15,000 pm to ₹20,000 pm **Skills**:1. Should be fluent in English, Hindi and Tamil languages 2. Interaction with...

  • Service Coordinator

    5 days ago


    Coimbatore, Tamil Nadu, India SAM ENTERPRISES Full time

    **Job Summary** Service Coordinator (Female) in Coimbatore **Responsibilities and Duties** 1) Service operations management 2) Follow up with field service engineers 3) Follow up with customers 4) Scheduling service calls online and track closure 5) Maintaining service data on a regular basis **Qualifications and Skills** 1) Female from Coimbatore...

  • Service Coordinator

    2 days ago


    Sundarapuram, Coimbatore, Tamil Nadu, India Statex Full time

    **Service Coordinator with following quality** - Any degree with min 1-3 yrs Experience in any Sales/Service Engineer coordination/admin work. - English & Hindi Knowledge preferable **Responsibilities and Duties** - Should be coordinate with Customers all over India and abroad for Order & Payment follow up through mail & Phone - Prepare invoice for Service...

  • Service Coordinator

    1 week ago


    Edayarpalayam, Coimbatore, Tamil Nadu, India Nipro Weitek Full time

    **Job Description: Service Coordinator** **Company**: Nipro Weitek **Location**: Coimbatore, Tamil Nadu, India **Company Overview** Nipro Weitek is a leading manufacturer and exporter of high-quality industrial weighing solutions, including industrial weighbridges, stainless steel load cells, and various industrial weighing scales. Based in Coimbatore,...


  • Coimbatore, Tamil Nadu, India Client of SANUMAS Solutions Full time

    Client: PCB Manufacturers **Location**: NSN Palayam, Coimbatore, Tamil Nadu **Job Type**: Full-time Shift: Day Title: **Service Coordinator** **Education**: BE. Diploma EEE, ECE, BSc Electronics Work Experience: 1+ yrs **Salary**: From ₹15,000 pm + ANNUAL BONUS **Skills**:1. Should be Fluent in HINDI, TAMIL, ENGLISH 2. Interaction with customers...


  • Coimbatore, Tamil Nadu, India SS Solutions Full time

    Title: **Service Coordinator - FEMALE ONLY** **Should be fluent in Hindi language** Client: PCB Manufacturers **Location**: NSN Palayam, Coimbatore, Tamil Nadu **Job Type**: Full-time Shift: Day **Education**: BE. Diploma EEE, ECE, BSc Electronics Work Experience: FRESHERS (or) 1+ yrs **Salary**: From ₹15,000 pm + ANNUAL BONUS **Skills**:1....

  • Service Coordinator

    1 week ago


    Malumichampatti, Coimbatore, Tamil Nadu, India Textile Machines Maufacture Full time

    **Service Coordinator**: - 1 No Exp - 2 to 4 yeras Qualification: Degree **Roles**:Service - Customer, Engineer. - Work closely with the engineering teams to ensure the feasibility of proposed solutions. - Participate in internal review meetings to ensure alignment with project goals and timelines. - Excellent written and verbal communication skills. -...


  • Ram Nagar, Coimbatore, Tamil Nadu, India In4 Solution Pvt Ltd Full time ₹ 2,04,000 per year

    Job Summary:We are looking for a fresher or experienced person from the ECE department to provide exceptional customer service, troubleshoot, and maintain our products/equipment. The ideal candidate will possess excellent technical skills, strong client handling abilities, and a valid bike license.Responsibilities:Install, configure, and maintain...