Customer Care Executive

2 weeks ago

Malad Mumbai Maharashtra, India Hemocean outsourcing Full time

Globiva Services Hiring for Social Media Escalation desk at Malad-West Mumbai location

Roles and Responsibilities:

- Handle all customer queries and complaints raised on the social platforms like Facebook, Instagram, LinkedIn, Twitter and reviews on Play / Appstore etc.
- Connect with the customers through Call / E-Mail / Social platforms to provide the best possible resolution.
- Understand the customer grievances and provide appropriate resolution.
- Liaising with different verticals to get the end resolution for the customer.
- Solving/answering prospect and customer issues, complaints, questions/queries in close coordination with the other departments.
- Take a customer-focused approach to handle complaints and escalations.
- Strong follow-up required on all the assigned cases to provide resolution within the framed timelines.
- Ensure that all written communication is carried out as per the customer care procedures

Requirements:

- Minimum 6 months of experience in handling escalations, Customer Support.
- Customer Centric approach
- Excellent written & verbal communication skills
- Ready to work for 6 days a week on rotational week off and rotational shift

**Job Types**: Full-time, Permanent

**Salary**: ₹18,848.61 - ₹25,466.02 per month

Schedule:

- Day shift
- Morning shift

Application Question(s):

- Minimum 6 months of experience in handling escalations, Customer Support.

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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