Customer Care

2 days ago

Malad Mumbai Maharashtra, India Gandhi Automation Pvt Ltd Full time

**Role -CUSTOMER CARE**
- Register service requests and provide clients with reference numbers and clear information on visit procedures.
- Collaborate with internal departments to ensure timely and effective service coordination.
- Support Field Service Engineers (FSEs) in preparing accurate and comprehensive service reports.
- Review service reports and ensure appropriate follow-up for seamless resolution.
- Encourage customer participation in satisfaction surveys to gather valuable feedback.
- Coordinate with FSEs and Project Execution teams for smooth handling of replacements and Annual Maintenance Contract (AMC) visits.
- Maintain detailed service records and highlight areas for product or process improvement.
- Prepare insightful Root Cause Analysis (RCA) and service performance reports to support ongoing improvement initiatives.

**Location**:

- Malad West

**Working Days** : Monday to Saturday (All Saturdays half day)

**Qualification**: - B.E / B.Tech in Any Engineering

**Job Types**: Full-time, Permanent

Pay: From ₹800,000.00 per year

**Education**:

- Bachelor's (preferred)

Work Location: In person

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