Customer Care

1 day ago

Mumbai Maharashtra, India Paradigm Consultancies Full time

WE ARE HIRING

Job designation:

- Customer Care: Automobile

Job location:

- Santacruz, Mumbai

**Salary**:

- 20,000- 30,000 per month

**Experience**:

- Total experience:

- 7 years of relevant customer service experience.
- Minimum experience:

- 4-5 years of customer service experience, preferably in the automobile industry.

Education:

- Bachelor's degree in Business Administration, Marketing, or a related field is a plus.

Skillset:

- Good communication skills
- Proficiency with MS Office
- Proficient in using customer service software

**Only Females**

**IMMEDIATE JOINERS REQUIRED**

**FULL TIME**

**Profile introduction**:
Join our dynamic team as a Customer Care Representative in the fast-paced and exciting automobile industry. As a vital member of our customer service department, you will play a key role in ensuring customer satisfaction and building strong relationships with our valued clients.

**Responsibilities**:

- Assist customers with product-related questions, service requests, and warranty information.
- Manage and resolve customer complaints, ensuring a positive and satisfactory resolution.
- Coordinate with internal departments to address and escalate complex issues as needed.
- Maintain up-to-date knowledge of company products, services, and promotions.
- Process orders, returns, and exchanges efficiently and accurately.
- Collaborate with the sales and technical support teams to enhance the overall customer experience.
- Keep detailed records of customer interactions and transactions.

**Requirements**:

- Empathetic and customer-focused attitude.
- Problem-solving and decision-making skills.
- Team player with the ability to work independently.
- Strong organizational and time-management skills.
- Adaptability to changes and willingness to learn about new products and technologies.

**Salary**: ₹20,000.00 - ₹30,000.00 per month

Schedule:

- Day shift

Work Location: In person

**Speak with the employer**
+91 7028272239

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