Customer Care Executive

3 days ago

Malad Mumbai Maharashtra, India Rapsys Technologies Full time

Job Title: Customer Care Executive

Job Location Malad

Years of Experience: 6 months - 2 years

Qualification: 12th

Salary Range:15k - 25k

Working Days: Monday to Saturday

Shift timing - 9hrs rotation in between 9am to 9pm

Salary range - 15k to 30k

Languages Known,

English should be must +Anyone language from the given below list
Gujarati

Punjabi

Malayalam

Bengali

Tulu

Kannada

Roles & Responsibilities
- Good Command in telephonic Communication with Fluent English and a, customer

service experience. - To look after the whole gamut of CRM function. She will be responsible for post
- sales activities. - Developing harmonious relation with customers. - Acts as a single point of contact for clients right from design confirmation until
- Implementation of the process laid down for dealing with customers, ensuring

timely response

to all their queries in a transparent manner. - Resolving customer complaints quickly and efficiently. Keeping customers updated

on the project status. Education and Experience

interpersonal skills and the ability to multi-task. - Experience required Minimum 6month
- Experience in Customer service handling Inbound calls
- She must be well versed in Phone collections, retention, Case conversion, Cross selling

and Escalation Handling.

Pay: ₹15,000.00 - ₹28,289.98 per month

Schedule:

- Rotational shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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