Customer Care Executive

4 days ago

Malad Mumbai Maharashtra, India PMV Groups Full time

**Customer care executive**

**Location: Malad, West**

**Customer care representatives (CSRs) have many responsibilities, including**:

- Resolving customer issues: CSRs investigate and resolve customer complaints, and escalate complex issues to managers. They should also follow up to ensure issues are fully resolved.
- Managing customer orders: CSRs process customer orders, including returns and exchanges.
- Collecting customer feedback: CSRs gather customer feedback on products and services, and pass this on to the relevant team.
- Educating customers: CSRs educate potential customers about products and services.
- Maintaining records: CSRs keep records of customer interactions and issues, and document resolutions.
- Providing proactive outreach: CSRs offer support before customers ask for help.
- Developing knowledge: CSRs develop and document knowledge, such as help manuals, troubleshooting documentation, and blog posts.
- Managing time: CSRs prioritize tasks and multitask to handle their workload efficiently.
- Building relationships: CSRs engage with customers in a friendly and professional manner to build lasting relationships

Pay: ₹15,000.00 - ₹25,000.00 per month

Schedule:

- Morning shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

**Speak with the employer**
+91 7900745391

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