Customer Care Executive

5 days ago

Malad East Mumbai Maharashtra, India Logon Broadband Full time

We are looking for a dedicated **Customer Care Executive** to join our support team. You will be responsible for addressing customer queries, resolving service-related issues, and ensuring a smooth and satisfactory experience for all broadband subscribers.

**Key Responsibilities**:

- Answer incoming calls, WhatsApp messages, and support tickets
- Provide accurate information about broadband plans, offers, and services
- Troubleshoot basic technical issues or escalate to the technical team
- Log complaints, follow up with customers, and ensure timely resolution
- Coordinate with field staff, NOC, and backend teams to resolve service disruptions
- Maintain call records, daily reports, and customer interaction logs
- Ensure a high level of professionalism and empathy in all interactions

**Required Skills & Qualifications**:

- HSC or Graduate in any stream
- 1+ year experience in customer service (ISP or telecom preferred)
- Good verbal and written communication in Hindi, Marathi & English
- Basic understanding of internet services and broadband setups
- Strong problem-solving and coordination skills
- Familiarity with CRM tools and MS Excel is a plus

**Job Types**: Full-time, Fresher

Pay: ₹8,000.00 - ₹20,000.00 per month

**Benefits**:

- Commuter assistance
- Flexible schedule
- Health insurance

Schedule:

- Day shift
- Morning shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Malad East, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Language**:

- Hindi (preferred)
- English (preferred)

**Location**:

- Malad East, Mumbai, Maharashtra (required)

Work Location: In person

**Speak with the employer**
+91 9930099675
Expected Start Date: 01/06/2025

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