Customer Care Executive

2 days ago

Andheri East Mumbai Maharashtra, India Edulab Educational exchange Pvt ltd Full time

Urgently looking for Mumbai and Solapur, Requirement for Customer Care Executive fresher and 1 year experience

**Introduction**

Edulab is a global platform dedicated to giving students aged 15 and up chances for experiential learning. More than 28 countries, more than 70 universities, and over 25,000 students have all benefited from Edulab's strong growth and partnership. Additionally, it has business partnerships with nations like India, China, New Zealand, Spain, France, and the Netherlands, which supports students in obtaining professional internships, participating in training courses, and engaging in other theme-based programmes that emphasize applied learning and cross-cultural inclusion.

The needs of its employees have always come first at Edulab, and it will continue to take the lead in upholding a workplace culture that prioritizes employees' health, welfare, and work-life balance.

Skills and Qualifications
- Reporting Skills & Administrative Writing Skills - Analytical & Logical thinking - Managing & Automation Processes - Verbal Communication & Microsoft Office Skills
- Interpersonal skills.
- Strong organizational and multitasking abilities.
- Proficiency in MS Office (Word, Excel) and customer management software.
- Ability to work under pressure and meet deadlines.
- Attention to detail and problem-solving skills.

**Responsibilities**:

- Have prior experience in building centric processed for university IT systems
- Has worked on CRM to track open tickets and closed tickets and create required documentation
- Has developed process to automate incoming and outgoing calls of large customer sets
- Provide accurate information and guidance on document attestation, migration, and submission processes.
- Keeping a keen eye on customer service process & better strategies to enhance the customer experience
- Handle customer complaints, provide appropriate solutions and alternatives within the time lines and follow up to ensure resolution
- Ensure all documents are properly verified, organized, and submitted within the required timelines.
- Creating policies and procedures around SOP
- Maintain accurate records of customer interactions, transactions, and documentation.
- Planning the training and standardization of service delivery
- Conducting quality assurance surveys with customers and providing feedback to the staff
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.

**Job Types**: Full-time, Fresher

Pay: ₹180,000.00 per year

**Benefits**:

- Health insurance

Schedule:

- Day shift

**Language**:

- Hindi (required)
- English (required)

Work Location: In person

**Speak with the employer**
+91 7738645359

  • Customer Care

    4 days ago

    Andheri East, Mumbai, Maharashtra, India P9 Farms Private Limited Full time

    **Job Title**: Customer Care Executive **Job Type**: Full-time **Company Description**: At Provilac, we are all about The Good Stuff. We are leading organic milk supplier in Pune, Mumbai & Hyderabad, soon launching to a few more cities. We deliver farm fresh milk right at the door step of our 35,000 customers on daily basis. We have solved lot of...

  • Customer Care Executive

    1 week ago

    Andheri, Mumbai, Maharashtra, India Probus Insurance Broker Full time

    **Join our troop of passionate minds and get the chance to transform Insurance!!!** Start securing India at Probus where you will have the opportunity to transform Insurance. We are inviting people from different walks of life to make their career in the most rapidly growing InsurTech in India. At Probus, we ensure to make long-term relationships with our...

  • Customer Care Executive

    2 weeks ago

    Andheri, Mumbai, Maharashtra, India Leeway Softech Full time

    **We are looking for**: 01 **Self Motivated**: 02 **Leadership**: 03 **positive Attitude**: 04 **high goals**: 05 **Innovative ideas**: 06 **Knowledge & Capabilities**: Stays abreast with latest technologies and also ready to work the new technologies. Customer Care Executive Experience: Minimum 1 Year experience

  • Customer Care Executive

    6 days ago

    Andheri, Mumbai, Maharashtra, India Pammvi Exports Private Limited Full time

    **Job Opening For Customer Service Executive** **Customer Support Executive Responsibilities**: - Answer phone calls in a more professional manner and provide information about products and services as required by the callers - Responsible for taking or cancelling orders, and obtaining details of customer complaints - Keep records of interactions and...

  • Customer Care Executive

    6 days ago

    Andheri West, Mumbai, Maharashtra, India GameLoot Full time

    **Company Description** GameLoot offers you a brand new, ultra-convenient way to buy and sell games. We specialize in trading new and pre-owned games online, covering all current consoles (PS5, PS4, PS3, Xbox Series, Xbox One, Xbox 360 and PS Vita). Now we're bringing our game trade-in service right to your doorstep at the unbeatable price of...

  • Customer Care-bpo Expereinced

    6 days ago

    Andheri East, Mumbai, Maharashtra, India Smartmovess consultant zone Full time

    NEED CUSTOMER CARE EXECUTIVES FOR ANDHERI EAST ,chandevali MUMBAI LOCATION SAL max 30k ctc **NO FRESHERS** **rotational shifts 24/7 fro males and day for females** **total 9hrs** **rotational week offs** **BPO EXPREINCED ONLY** **min 2+yr exp in bpo with min 1yr in calling** **all documents needed like last company offer letter,relieving...

  • Customer Care Executive

    5 days ago

    Andheri East, Maharashtra, India Placement Local Services Full time ₹ 2,40,000 - ₹ 2,64,000 per year

    *Designation :* Customer Support Executive. (Male)*Location :* Chakala Andheri, Mumbai.*Working Days :* Monday to Saturday*Week Off :* Sunday*Time :* Rotational ShiftsInterested Candidates can share CV on the folllowing numberHR Shamal *Job Profile*Handling Inbound Calls.Handling customer complaintsOversee the customer service processUnderstand the...

  • Customer Care-freshers

    1 week ago

    Andheri East, Mumbai, Maharashtra, India Smartmovess consultant zone Full time

    hiring freshers for customer care in reputed BPO MNC location-andheri east,chandevali mumbai WFO 6 days ,rotational shifts fresher/expereinced/grads/under grads all can apply sal 19200-21k ctc f2f interview **Job Types**: Full-time, Permanent **Benefits**: - Health insurance - Provident Fund Schedule: - Day shift - Monday to Friday - Morning...

  • Customer Care Executive

    1 week ago

    Prabhadevi, Mumbai, Maharashtra, India ZIQITZA HEALTH CARE LTD Full time

    Require: Customer Care Executive Location: Prabhadevi, Mumbai, Maharashtra Qualification: Under Graduate Job Profile: Back Office Time: Rotational (8 Hour Shift) Work Experience: 2 Years **Salary**: CTC ₹18,000.00 - ₹23,000.00 per month Speak To HR -8710810887 **Salary**: CTC ₹18,000.00 - ₹23,000.00 per month Schedule: - Rotational...

  • Customer Care Executive

    2 weeks ago

    Andheri, Mumbai, Maharashtra, India 9 coins Full time

    WE ARE HIRING FOR CUSTOMER CARE SERVICE BPO IN MUMBAI LOCATION FRESHER CAN ALSO APPLY **Job Types**: Full-time, Fresher **Salary**: ₹15,451.03 - ₹28,655.97 per month **Benefits**: - Provident Fund Schedule: - Fixed shift Supplemental pay types: - Yearly bonus Ability to commute/relocate: - Andheri, Mumbai, Maharashtra: Reliably commute or...