Customer Care Executive

7 hours ago

Andheri East Mumbai Maharashtra, India Edulab Educational exchange Pvt ltd Full time

Urgently looking for Mumbai and Solapur, Requirement for Customer Care Executive fresher and 1 year experience

**Introduction**

Edulab is a global platform dedicated to giving students aged 15 and up chances for experiential learning. More than 28 countries, more than 70 universities, and over 25,000 students have all benefited from Edulab's strong growth and partnership. Additionally, it has business partnerships with nations like India, China, New Zealand, Spain, France, and the Netherlands, which supports students in obtaining professional internships, participating in training courses, and engaging in other theme-based programmes that emphasize applied learning and cross-cultural inclusion.

The needs of its employees have always come first at Edulab, and it will continue to take the lead in upholding a workplace culture that prioritizes employees' health, welfare, and work-life balance.

Skills and Qualifications
- Reporting Skills & Administrative Writing Skills - Analytical & Logical thinking - Managing & Automation Processes - Verbal Communication & Microsoft Office Skills
- Interpersonal skills.
- Strong organizational and multitasking abilities.
- Proficiency in MS Office (Word, Excel) and customer management software.
- Ability to work under pressure and meet deadlines.
- Attention to detail and problem-solving skills.

**Responsibilities**:

- Have prior experience in building centric processed for university IT systems
- Has worked on CRM to track open tickets and closed tickets and create required documentation
- Has developed process to automate incoming and outgoing calls of large customer sets
- Provide accurate information and guidance on document attestation, migration, and submission processes.
- Keeping a keen eye on customer service process & better strategies to enhance the customer experience
- Handle customer complaints, provide appropriate solutions and alternatives within the time lines and follow up to ensure resolution
- Ensure all documents are properly verified, organized, and submitted within the required timelines.
- Creating policies and procedures around SOP
- Maintain accurate records of customer interactions, transactions, and documentation.
- Planning the training and standardization of service delivery
- Conducting quality assurance surveys with customers and providing feedback to the staff
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.

**Job Types**: Full-time, Fresher

Pay: ₹180,000.00 per year

**Benefits**:

- Health insurance

Schedule:

- Day shift

**Language**:

- Hindi (required)
- English (required)

Work Location: In person

**Speak with the employer**
+91 7738645359

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