Customer Care Executive

2 days ago

Andheri Mumbai Maharashtra, India Pammvi Exports Private Limited Full time

**Job Opening For Customer Service Executive**

**Customer Support Executive Responsibilities**:

- Answer phone calls in a more professional manner and provide information about products and services as required by the callers
- Responsible for taking or cancelling orders, and obtaining details of customer complaints
- Keep records of interactions and transactions of customer; keeping record of details of customer complaints, inquiries, and comments
- Render administrative support to other customer care team members when the need arises, or as instructed
- Follow up customers and their complaints; ensuring that customer’s requests are attended to accordingly
- Identify tasks critical to keeping customer satisfaction levels in check
- Network with various departments and groups that are involved in customer support, orders, and processing
- Ensure maximized productivity and minimized costs
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Planning the training and standardization of service delivery.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.

**Customer Support Executive Requirements**:

- A bachelor’s degree in administration or a related field.
- A minimum of 3 years’ experience.
- Excellent interpersonal and written and oral communication skills.
- Ability to lead a team.
- Knowledge of CRM systems.
- Computer skills.
- Knowledge of mediation and conflict resolution techniques is preferable.

**Benefits**:

- Flexible schedule

Schedule:

- Day shift

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

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