Customer Care Executive

4 days ago

Andheri Mumbai Maharashtra, India Global Talent Strategist Full time

Job Purpose: to contribute towards service quality, increase in workshop revenue by reducing customer complaints and providing excellent customer support.

Qualification: HSC-Graduate, with proficiency in English and local language.

Experience: 1-2years. Preference for those from reputed 4 wheeler dealership.

1)Primary Responsibilities:
reminders, appointment booking, post service feedback calling and other promotional

offers/camp.

Follow communication procedures, guidelines and laid down policies.

Generating PSF and appointments list from the DMS system.

Preparing list and arranging Home visit for all PSF complaint customer.

Updating information in DMS system related to feedback of customer (IFF/IFC etc.)

Updating customers concerns (VOC) during PSF as per OEM norms.

Calling customer for complaint registered (aggrieved customer) and resolving it within

stipulated time period as per the OEM process.

Updating resolved complaints details in DMS and or Dealership defined process.

Maintaining daily and monthly complaint monitoring report.

To achieve the set business targets (appointment, PSF).

To daily update appointments generated details in DMS.

2)Secondary Responsibilities:
Act as single point of contact for service and related concerns.

Daily /weekly/monthly MIS reports.

Preparing list and organising pick up -drop facility of customer’s vehicle in coordination

with service team.

To manage service reception, attend customer and take care of customer lounge area as

and when required.

To attend all training programmes organised by OEM/Dealership.

Pay: ₹9,805.76 - ₹25,000.00 per month

Schedule:

- Day shift

Work Location: In person

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