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Customer Care Executive Trainer

2 weeks ago

Andheri East Mumbai Maharashtra, India Nexus Migration Full time

We are looking for an experienced Customer Care Executive Trainer to join our team and lead the development and delivery of training programs for customer service representatives. The role involves designing training content, conducting engaging sessions, and ensuring that all customer care executives have the necessary skills to provide exceptional service.

Key responsibilities include delivering onboarding and ongoing training, monitoring performance through assessments and feedback, coaching representatives to improve customer interactions, and staying updated with industry best practices. The trainer will also collaborate with HR and management to align training programs with company goals and report on training outcomes.

Join us and help shape the next generation of customer service professionals in a dynamic and supportive environment

**Job Types**: Full-time, Permanent

Pay: ₹30,000.00 - ₹50,000.00 per month

Schedule:

- Day shift
- Morning shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- Teaching: 2 years (preferred)

**Language**:

- English (preferred)

Work Location: In person