CRM / Customer Care Executive

5 days ago

Malad West Dely Mumbai Maharashtra, India HARRY INTERNATIONAL Full time

**Position**:CRM / Customer Care Executive

**Experience**:2 to 3 Years

JobDescription**:

- Are you passionate about delivering exceptional customer experiences in the digital realm? As a CRM / Customer Care Executive within our international Direct-to-Consumer (D2C) brand's digital team, you will play a pivotal role in building and maintaining strong customer relationships and ensuring their satisfaction. If you're driven to provide top-notch customer service and thrive in a challenging and self-motivated role, we want to hear from you.

Responsibilities**:

- Customer **Support**: Respond to customer inquiries, complaints, and feedback in a timely and professional manner, striving to exceed customer expectations
- **Issue Resolution**: Effectively address and resolve customer issues, ensuring that their concerns are addressed promptly and to their satisfaction
- **Product Knowledge**: Develop a deep understanding of our products and services to provide accurate information and assistance to customers
- **Feedback Analysis**: Gather and analyze customer feedback and insights to identify areas for improvement and contribute to product and service enhancements
- **Data **Management: Maintain accurate customer records, interactions, and feedback within the CRM system.
- **Cross-functional Collaboration**: Collaborate with other teams, including marketing and product development, to convey customer feedback and insights for continuous improvement.
- Customer **Retention**: Contribute to customer retention strategies, including loyalty programs, follow-up communication, and personalized interactions.
- **Quality Assurance**: Ensure that all customer interactions meet or exceed quality standards and align with brand values.
- **Adaptability**: Stay current with product updates and changes, and adapt to new customer service tools and technologies.

**Skills**:

- 2-3 years of experience in customer service or CRM roles, preferably in a digital or e-commerce setting.
- Communication: Exceptional written and verbal communication skills in fluent English, with the ability to convey complex information clearly and professionally.
- Empathy: The ability to empathize with customers and understand their needs and concerns.
- Problem-Solving: Strong problem-solving skills to address and resolve customer issues efficiently.
- CRM Tools: Familiarity with customer relationship management (CRM) software and tools.
- Adaptability: Willingness to adapt to new processes, tools, and technologies to improve customer support.
- Knowledge of customer retention strategies and techniques.
- Understanding of customer feedback analysis and its role in product and service improvement.

Pay: ₹20,000.00 - ₹30,000.00 per month

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

**Speak with the employer**

+91 8200660552

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