Frontdesk and Customer Support

1 week ago


Parvat Gam Surat Gujarat, India Abkps outsourcing PVT.LTD Full time

**ABkps Outsourcing Pvt Ltd** FRONTDESK AND SUPPORT **Job Title : FRONT DESK AGENT For U.S. Based Hotels (Onsite Position)** **-->Job Duties and Responsibilities** - check in/check out. - Coordinating with the ground staff of the Hotel. - Answer and address incoming phone calls in a timely and polite manner - Clearly determine the purpose of the call. Efficiently manage multiple phone calls. - Deal with queries and provide correct information - Take reservations - Handle modifications or cancellations of existing reservations - Handle and resolve guest complaints - Be able to answer any questions relevant to a guest's reservation, hotel amenities, driving directions, area information, billing questions, etc. - Take and deliver messages accurately and completely. **-->Qualifications** - High school diploma - knowledge of administrative and clerical procedures - knowledge of customer service principles and practices - Be able to work overnight **Skills** - Strong Verbal and Written communication skills (English) - Attentive listener - Professional personal presentation - Customer service oriented - Organized - Stress tolerance - Show Initiative - Problem solver **Available shifts: (7:30AM -3:30PM, 3:30PM - 11:30PM & 11:30PM - 7:30AM)** **(6 days working a week, rotational week off)** **Location : Surat** **Salary : 15,000-25,000** **Freshers are can apply.** **Job Types**: Full-time, Permanent, Fresher Pay: ₹18,000.00 - ₹25,000.00 per month **Benefits**: - Flexible schedule - Paid time off Schedule: - Day shift - Evening shift - Morning shift - Night shift - Rotational shift Supplemental Pay: - Overtime pay - Shift allowance **Education**: - Bachelor's (required) **Experience**: - total work: 1 year (preferred) **Language**: - English (required) Work Location: In person



  • Parvat Gam, Surat, Gujarat, India Abkps outsourcing PVT.LTD Full time

    **ABkps Outsourcing Pvt Ltd** FRONTDESK AND SUPPORT **Job Title : FRONT DESK AGENT For U.S. Based Hotels (Onsite Position)** **-->Job Duties and Responsibilities** - check in/check out. - Coordinating with the ground staff of the Hotel. - Answer and address incoming phone calls in a timely and polite manner - Clearly determine the purpose of the call....


  • Parvat Gam, Surat, Gujarat, India Abkps outsourcing PVT.LTD Full time

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  • Parvat Gam, Surat, Gujarat, India Abkps outsourcing PVT.LTD Full time

    **ABkps Outsourcing Pvt Ltd** FRONT DESK SERVICE PROVIDER FOR HOTELS **Job Title : FRONT DESK AGENT For U.S. Based Hotels** **-->Job Duties and Responsibilities** - Virtual check in/check out. - Coordinating with the ground staff of the Hotel. - Answer and address incoming phone calls in a timely and polite manner - Clearly determine the purpose of the call....

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