Booking Coordinator

The Booking Coordinator is responsible for managing the scheduling and coordination of appointments, bookings, and reservations for the company’s services or products. This role requires excellent organizational skills, attention to detail, and effective communication to ensure that clients’ needs are met promptly and efficiently. The Booking Coordinator will collaborate closely with clients, sales teams, and other departments to ensure smooth booking processes and customer satisfaction.

**Key Responsibilities**:

- **Booking Management**:

- Schedule and confirm appointments, meetings, and reservations in a timely and accurate manner.
- Maintain and update booking schedules or systems to ensure no conflicts or double-bookings occur.
- **Customer Service**:

- Provide excellent customer service by responding to client inquiries, answering questions about availability, services, and pricing.
- Address and resolve booking issues, cancellations, or modifications promptly and professionally.
- Assist clients in selecting appropriate services, dates, and times based on availability and preferences.
- **System and Database Management**:

- Enter booking details accurately into the booking system or database to track customer appointments and services.
- Ensure that client records are updated with relevant information, including booking dates, special requests, and payment status.
- Generate booking confirmations, invoices, or receipts as needed.
- **Communication and Coordination**:

- Communicate effectively with clients to confirm bookings, provide reminders, and handle any special requests or requirements.
- Work with other departments (e.g., operations, logistics, or customer service) to ensure all bookings are properly coordinated and executed.
- Keep clients informed about any changes or updates regarding their bookings.
- **Billing and Payment Management**:

- Assist clients with payment processing for bookings, including handling deposits or full payments as required.
- Ensure that payment terms are clear and properly documented for each booking.
- Coordinate with the finance or accounting team to ensure correct billing and resolve any payment-related issues.
- **Tracking and Reporting**:

- Track booking metrics, such as booking volume, cancellations, or customer preferences, and report on key performance indicators (KPIs).
- Identify trends and provide feedback to management to help improve booking efficiency and customer experience.
- **Problem Resolution**:

- Address any scheduling conflicts, cancellations, or customer complaints in a professional and efficient manner.
- Work proactively to resolve any issues or challenges that may arise related to bookings or customer expectations.
- **Maintain Up-to-Date Knowledge**:

- Stay informed about company offerings, services, and any changes in availability, pricing, or policies.
- Keep up-to-date on industry trends or technology that could improve the booking process or customer experience.

**Skills and Qualifications**:

- High school diploma or equivalent; a degree in Business Administration or a related field is a plus.
- Proven experience as a Booking Coordinator, Administrative Assistant, or in a similar role.
- Excellent organizational skills with the ability to manage multiple bookings simultaneously.
- Strong communication skills (both verbal and written) with an ability to engage effectively with clients and team members.
- Proficiency in using booking systems, CRMs, and Microsoft Office Suite (Excel, Word, Outlook).
- Ability to work under pressure and manage tight deadlines while maintaining attention to detail.
- Customer-focused with a problem-solving approach and ability to remain calm under stress.

**Desired Characteristics**:

- A proactive and self-motivated individual who takes ownership of tasks.
- Positive attitude with the ability to build rapport with clients.
- Strong time-management skills and ability to prioritize effectively.
- Detail-oriented and committed to delivering high-quality service.

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement

Compensation Package:

- Performance bonus

Schedule:

- Day shift

Work Location: In person

**Speak with the employer**
+91 8600026988