Customer Success Executive

11 hours ago


Kochi, India The purple patch technologies Full time

Customer Success Representative

Work Location: Kochi

Shift Timing: US

What you’ll do:

- The Customer Success Representative’s primary responsibility is to support the customer success team in monitoring the questions/problems concerns and performance of the book of business, identifying opportunities, and sell promotions.
- Create and manage the case queue in Zendesk and Jira
- Collaborate and build relationships with other departments
- Ability to work and Share customer feedback across functions and with the management team to resolve customer challenges.
- Identify product issues and accurately bubble up through appropriate channels.
- The ability to help scale the business through innovative thinking and excellent execution.
- Maintain interactions through records management as directed in specified CRM system

About you:

- You are Tenacious and Results Oriented by displaying resiliency in the face of adversity and always acting with the end goal and business objective in mind.
- Prior experience in Customer Success or International Call center
- You Have excellent communication and written skills (fluent English is a must, and any other languages would be an advantage).
- You love speaking to customers and are empathetic to customer concerns/issues assisting, understanding, and solving their problems.
- You have a technical aptitude and (more importantly) the desire and drive to master new technologies and software products.
- Experience with CRM tools, and support tools such as Hubspot, Jira and Zendesk is recommended.

**Salary**: ₹16,000.00 - ₹25,000.00 per month

Schedule:

- Night shift
- US shift

Ability to commute/relocate:

- Kochi, Kerala: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)



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