Helpdesk Agent

JLL supports the Whole You, personally and professionally.
The Helpdesk Agent is an integral part of the JLL EMEA, APAC & LATAM Helpdesk Services. The role is responsible for managing and administering tasks or tickets within both JLL and client systems. It’s all about the data, keeping systems accurate and up to date on an ongoing basis as well as supporting in periodical reporting and ad hoc analytics to the wider account team. All the time delivering and exceptional user experience to both to internal and external end users.
**Key Responsibilities**:
Responsible for overall integrity of the Computerised Maintenance Management System (CMMS) and assuming responsibility for supporting the account team, overseeing proper system use and configuration to meet internal and client objectives
Review of systems data to ensure information is always up to date and accurate
Data collation and analysis for both management and monthly reporting
Report on local site and account data for Facilities Managers (FM’s) Regional Facilities Managers (RFM’s), Operations Manager, Account Director and the Client team
Ensure prompt resolution of any customer complaints, with timely escalation to respective teams when required
Developing and maintaining positive and client-focused relationships within the Facilities Managers (FM’s) and wider Facilities, Culinary and Security (FCS) teams
Be a central point of contact for the Facilities team for the CMMS system
Propose ideas and solutions to support enhanced user experience or efficiency in line with Facilities Management processes and procedures
Assist the Central Operations teams with ad-hoc projects
General administrative duties as may be required in a fast paced rapidly changing environment
**Working Life**:
Daily you will be working in our Hyderabad office.
The main business language spoken in our offices is English. Knowledge of written & spoken English is essential
**About you**:
You are eager to develop within the workplace, spending time supporting a multi-disciplinary team gaining knowledge and expertise
You have experience in an event management or coordinator role working within an events, hospitality, tourism, facilities environment or similar industries
You work collaboratively as part of a team to solve problems with professionalism and service focused approach
You are adept at multitasking and can manage multiple projects effectively
You keep up to date with industry trends and have direct experience or an interest in facilities management and customer service
You are open and have good communication skills
You strive for excellence in what you do and share ideas for improvement
You are proficient with Word and excel and have a keen interest in technology
You are adaptable to work to requests and projects that may vary from day to day
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.