Associate - Procurement

**Ready to shape the future of work?**
**At Genpact, we**don’t** just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re** leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how**we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

**If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team**that’s** shaping the future, this is your moment.

**Follow up on customer interactions**in a timely manner**. Communicate with stakeholders to address issues and concerns. Finally,**take action** on feedback**provided**

**Responsibilities**

**Process purchase requisition and supplier-set up**

**Keep records of customer interactions, recording details of inquiries, complaints, and comments, as well as actions taken**

**Develops communication between customers to have a smooth**transaction**

**Ability to perform and resolve query of a customer to build a better**relationship**

**Keep track of all requests received, either through ticket or manual tracker, for efficiency and follow up**purposes**

**Follow up with requesters/co-functional teams to provide quicker**resolutions**

**Follow up with Suppliers/Vendors wherever**required**

**Provide periodic updates to users/impacted parties on the status of the ticket/issue**raised**

**Transfer/Raise inquiries to**appropriate teams** for**resolution**

**Qualifications we**seek** in**you**

**Minimum qualifications**

**Graduation in Commerce (**B. Com**)**

**Relevant experience in Procure to Pay like Supplier Set-up or Procurement Operations or Accounts Payable**

**Excellent Communication Skills - Written and Spoken**

**Customer Management Skills**

**End to End understanding of Procurement activities to decide what needs to be dealt by Procurement and Accounts Payable process Helpdesk and other co-functional teams (**e.g.,** AP, L2 Team etc.)**

**Preferred qualifications**

**Proficient with MS Excel**

**Understanding of Procurement/Supplier Set-up Concepts**

**Familiarity with**Workday** and Coupa will be an added**advantage**

**Why join Genpact?**
- **Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation**:

- **Make an impact - Drive change for global enterprises and solve business challenges that matter**:

- **Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities**:

- **Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day**:

- **Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress**

**Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.**
**Let’s build tomorrow together.**

**Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.**

**_
Job_**_Associate_

**_ Primary Location_**_India-Hyderabad_

**_ Schedule_**_Full-time_

**_ Education Level_**_Bachelor's / Graduation / Equivalent_

**_ Job Posting_**_Aug 7, 2025, 5:18:41 AM_

**_ Unposting Date_**_Ongoing_
- Master Skills List_Operations_
- Job Category_Full Time_