Customer Support Executive

1 week ago

Vengal Rao Nagar Hyderabad Telangana, India Esmart Vehicles Private Limited Full time

**Job Role/Title: Customer Support Executive-Transfer agent & Support**

**Position Overview**:
We are seeking a diligent and customer-focused Transfer Agent & Support Member to join our team. This

role involves facilitating domain transfers, assisting customers with inquiries, and providing excellent

capable of handling multiple tasks efficiently.

**Key Responsibilities**:
v **Domain Transfers**:

- Manage the transfer of domain names for clients, ensuring all processes are smooth and completed in a time manner.
- Unlock domains, retrieve authorization codes, and coordinate with external registrars to facilitate domain transfers.
- Troubleshoot and resolve any issues related to domain transfers or registrar-related processes.

v **Customer Support**:

- Assist customers with account inquiries, domain management tasks, and technical issues related to the Product services.
- Maintain detailed records of customer interactions and issues to ensure follow-up and resolution.

v **Account Management & Technical Support**:

- Assist in the management of customer accounts, helping clients to update contact information, DNS settings, and domain configurations.
- Collaborate with other departments to resolve more complex issues that may require further technical expertise.

v **Documentation & Reporting**:

- Ensure accurate documentation of domain transfers, customer interactions, and support tickets.
- Generate reports as needed regarding customer issues, transfer statuses, and other key metrics.

**Requirements**:

- Proven experience in customer support or technical support roles, preferably in a domain registration or hosting environment.
- Familiarity with domain management processes, domain transfer protocols, and registrar tools.
- Strong communication skills, both written and verbal, with the ability to explain technical concepts clearly to non-technical customers.
- Ability to troubleshoot technical issues and offer practical solution.
- Detail-oriented, organized, and able to manage multiple tasks efficiently.
- A positive, customer-first attitude with a desire to go above and beyond in assisting clients.

**Education**:

- Degree/UG/PG

**Salary**:

- 10,000 INR to 20,000 INR CTC Monthly

**Employment Type**:

- Full time, Permanent

**Office Location**:

- 8-3-191/17, 2a, Mothi Nagar, Vengal Rao Nagar, Ameerpet, Hyderabad, Telangana 500038

**Working Hours**:

- 9:30 AM to 6:30 PM

**Must Have Skills**:

- English - High

**Experience**:

- 0 - 2 Years

**Job Types**: Full-time, Permanent

Pay: ₹10,000.00 - ₹20,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Work Location: In person

**Speak with the employer**
+91 9381825669
Expected Start Date: 01/03/2025

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