Customer Support Executive

1 day ago

gautam buddha nagar, India TRDFIN Support Services Pvt Ltd Full time

We are hiring enthusiastic and customer-focused individuals to join our team as Customer Support Executives for a leading global sportswear brand. This is an excellent opportunity for fresh graduates or candidates with prior international BPO voice experience to build a rewarding career in customer support.

Key Responsibilities

  • Handle inbound and outbound calls for customers of a global sportswear brand.
  • Understand customer concerns, provide effective resolutions, and ensure customer satisfaction.
  • Maintain First Call Resolution (FCR) and deliver a high Customer Satisfaction Score (CSAT).
  • Escalate issues when required, ensuring timely and accurate support to customers.
  • Follow processes, scripts, and compliance guidelines while maintaining a professional and empathetic tone.

Required Skills & Qualifications

  • Fresh graduates are welcome (any stream).
  • Minimum 6 months of experience in an international BPO voice process preferred.
  • Excellent verbal communication skills in English.
  • Strong customer-centric approach with problem-solving ability.
  • Ability to handle high-pressure situations with patience and professionalism.

What We Offer

  • Competitive take-home salary:
  • ₹25,000/- for freshers.
  • ₹29,000/- for experienced candidates.
  • Opportunity to work with a renowned global brand.
  • Comprehensive training and development support.
  • Positive and growth-oriented work environment.

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