
International Customer Support Specialist
21 hours ago
Job Description :
Job Title: Customer Service Executive – International Process
Location: Noida Sector 135
Shift Timings: Night Shift / Rotational Shifts (as per international time zones)
Industry: BPO / KPO / ITES
Job Summary:
We are looking for a dynamic and customer-focused individual to join our international customer service team. As a Customer Service Executive, you will be responsible for resolving queries from global clients via calls ensuring a high level of customer satisfaction and professionalism.
Key Responsibilities:
- Handle inbound/outbound calls from international customers (primarily US/UK/AUS).
- Address customer queries, complaints, and provide appropriate solutions in a timely manner.
- Maintain accurate records of customer interactions and follow-up actions.
- Meet or exceed performance metrics (AHT, CSAT, FCR, etc.).
- Escalate unresolved issues to higher authorities when required.
- Stay updated with product knowledge, system updates, and standard procedures.
- Always adhere to company policies and quality standards.
Key Requirements:
- Education: Minimum HSC / Graduate in any discipline.
- Experience: 0-3 years in an international voice or non-voice process (freshers with excellent communication skills can apply).
- Communication Skills: Excellent verbal and written English communication is a must.
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