Customer Support Executive

2 days ago

Gautam Budh Nagar, India Infinium Associates Full time

**Responsibilities**:

- To ensure customers receive excellent and consistent customer service.
- Ensure service standards and agreements are met and exceeded.
- Execute all customer facing transactions in line with customer strategy resulting in higher satisfaction and timely delivery of services

**Complaint Resolution**:

- Diffuse situations with dissatisfied customers by appeasing them in the most professional manner.
- Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Manage and address customer complaints and other ongoing and pending issues and escalate issue to appointed point
- of-contact / senior staff whenever necessary.

**Salary**: ₹15,000.00 - ₹27,487.00 per month

Schedule:

- Day shift
- Fixed shift
- Monday to Friday
- Weekend availability

**Education**:

- Bachelor's (required)

**Experience**:

- Customer support: 2 years (required)
- Communication skills: 2 years (required)

**Language**:

- English (required)

**Speak with the employer**

+91-XXXXXXXXXX

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