Customer Support Representative
1 day ago
Role Summary:
Responsible for handling customer queries, lead assignment, email communication, and support across platforms (Instagram, Email, Calls, WhatsApp) to ensure a smooth customer experience at JustWravel.
Key Responsibilities:
- Instagram DMs & Comments:
Respond using templates, manage follow-ups, and update community sheets.
- Lead Assignment:
Assign leads accurately via CRM and handle filtration from Meta forms.
- Email Handling:
Manage cancellation, refund, and general inquiry emails using Freshdesk.
- Trip Link Creation:
Create trip folders and update sheets.
- Google Review Photos:
Extract and upload monthly review photos.
- Payment Verification Calls:
Confirm payments and update CRM.
- Call Handling (MyOperator):
Attend IVR calls.
- WhatsApp & Get Quotes:
Manage WATI chats and Instagram quote queries.
- KT Docs:
Prepare and update Knowledge Transfer documentation.
Tools
- CRM, Freshdesk, Google Drive, Instagram, WATI, MyOperator
Skills Required:
- Communication, multitasking, coordination, CRM usage, and problem-solving.
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