Customer Support Representative

1 day ago


Gautam Buddha Nagar, India JustWravel Full time ₹ 2,00,000 - ₹ 4,00,000 per year

Role Summary:

Responsible for handling customer queries, lead assignment, email communication, and support across platforms (Instagram, Email, Calls, WhatsApp) to ensure a smooth customer experience at JustWravel.

Key Responsibilities:

  • Instagram DMs & Comments:

Respond using templates, manage follow-ups, and update community sheets.
- Lead Assignment:

Assign leads accurately via CRM and handle filtration from Meta forms.
- Email Handling:

Manage cancellation, refund, and general inquiry emails using Freshdesk.
- Trip Link Creation:

Create trip folders and update sheets.
- Google Review Photos:

Extract and upload monthly review photos.
- Payment Verification Calls:

Confirm payments and update CRM.
- Call Handling (MyOperator):

Attend IVR calls.
- WhatsApp & Get Quotes:

Manage WATI chats and Instagram quote queries.
- KT Docs:

Prepare and update Knowledge Transfer documentation.

Tools

  • CRM, Freshdesk, Google Drive, Instagram, WATI, MyOperator

Skills Required:

  • Communication, multitasking, coordination, CRM usage, and problem-solving.


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