Customer Support Representative

3 weeks ago

Kalyani Nagar, India Flairdeck Consulting Full time

Employment Type: Full-time employment

Designation : Product / Customer Support Representative

Experience - 2 to 6 year

Job Location : Pune near Kalyani Nagar - Hybrid

Job Timings – US Shifts ( Company provide Cab Facility under 50km )

Expected Salary – 4 to 7.5 LPA ( Salary Depends upon experience and your interview how it goes )

About the Role:

As a Product Support Representative, you will play a crucial role in resolving client issues in a dynamic environment, utilizing your exceptional analytical and customer service skills. This position involves providing end-user support for the UKG Pro Payroll and Human Resources modules, requiring keen problem-solving abilities and a commitment to quality.

Primary/Essential Duties and Key Responsibilities:

  • Serve as the first point of contact for our customers, providing support via inbound phone.
  • Expand your knowledge of product offerings, support policies, and delivery methods.
  • Provide empathetic customer service to ensure customer satisfaction.
  • Foster strong relationships with internal partners and communicate effectively across all organizational levels.
  • Utilize your problem-solving skills to resolve complex customer queries.
  • Thrive in a fast-paced, high-volume environment with precision and accuracy.
  • Efficiently leverage various technologies and multiple screens.
  • Participate in internal and external training sessions as required.

Qualifications:

  • Proficient in English, with strong verbal and written communication skills.
  • Ability to multitask and achieve goals in a fast-paced, metrics-driven environment.
  • 1-3 years of customer service experience.
  • Experience with US Payroll/Time and Labor/HR is advantageous.
  • Demonstrated technical troubleshooting skills.
  • Ability to set and manage customer expectations effectively.
  • Strong collaboration and time management skills.
  • Experience handling sensitive situations professionally and thoroughly.
  • Highly motivated and team-oriented.
  • Open to working in Eastern time zones.

Education, Certification and Additional Qualifications:

  • Bachelor's degree required: BCom, BA, BSc.
  • Proficient in Microsoft Suite Applications, including Outlook, Teams, Excel, & Word.
  • Inbound phone support experience
  • FPC or CPP Certification in the Payroll/HR industry is a plus.

Knowledge of SQL is a plus

Job Types: Full-time, Permanent

Pay: ₹200, ₹750,000.00 per year

Benefits:

  • Health insurance
  • Provident Fund

Application Question(s):

  • Are you able to relocate Pune ?

Education:

  • Bachelor's (Required)

Experience:

  • Customer support: 2 years (Required)
  • US Voice process: 1 year (Required)

Work Location: In person

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