Customer Support Representative

3 days ago

Shastri Nagar Jodhpur Rajasthan, India ebizneeds Full time ₹ 1,80,000 - ₹ 3,60,000 per year

Job Title: Customer Support Representative

Location: Central Academy, Jodhpur

Employment Type: Full-Time | On-site

About Central Academy:

Central Academy is one of India's leading educational institutions, committed to academic excellence and holistic student development. We are looking for a dedicated and empathetic Customer Support Executive to be the first point of contact for parents, students, and other stakeholders—ensuring smooth communication and efficient resolution of queries.

Key Responsibilities:

  • Handle inquiries from parents and students through phone calls, emails, and in-person interactions.
  • Provide accurate information regarding admissions, fees, events, and school policies.
  • Maintain proper records of communication and follow up on pending requests or issues.
  • Coordinate with administrative and academic departments to resolve queries effectively.
  • Manage and update contact databases and parent communication logs.
  • Assist in organizing parent meetings, feedback sessions, and admission-related events.
  • Ensure a professional and courteous experience for every stakeholder.

Requirements:

  • Bachelor's degree in any discipline.
  • 1–3 years of experience in customer service, front office, or administrative support (experience in an educational setup preferred).
  • Excellent communication skills in English and Hindi.
  • Strong interpersonal skills and a polite, patient demeanor.
  • Proficiency in MS Office and basic data management tools.
  • Ability to multitask and handle pressure during peak admission periods.

Key Skills:

  • Communication & Relationship Management
  • Problem Solving & Coordination
  • Patience & Professionalism
  • Attention to Detail
  • Time Management

Benefits:

  • Competitive salary based on experience
  • Supportive and collaborative work environment
  • Opportunity to grow within the Central Academy network

How to Apply:

Interested candidates can send their updated resume to

with the subject line: Application for Customer Support Executive – Jodhpur Campus

Job Types: Full-time, Permanent

Pay: ₹15, ₹20,000.00 per month

Language:

  • Hindi (Preferred)
  • English (Preferred)

Work Location: In person

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