Customer Support Representative

3 days ago


Kalyani Nagar Pune Maharashtra, India Flairdeck Consulting Full time

**We're Hiring Associate Manager**

**Location : Pune**

**Package : 14+LPA**

**Experience : 7+ Years**

**Employment Type : Full-time (Hybrid)**

Sr. Manager Team Lead For Customer/ Product Support Representative

Must Have Experience in US Voice Process

About the Role:
Qualification: ∙

Overall, 8+ years of work experience, with 3+ years of people management experience *Has directly handled frontline customer support teams ∙ *Has experience coaching and/or developing a customer support or technical support team *Open to work in EST time zones

Interpersonal Skills: ∙

Excellent written and verbal communication skills ∙Conflict resolution Excellent customer service skills ∙Ability to handle multiple tasks under stringent timelines Highly motivated and team oriented

Education/Certification/License:
∙Bachelor’s degree in Business, Accounting, Commerce, Computer Science or a related field or equivalent work experience will be considered ∙FPC or equivalent industry level certification preferred

**Job Types**: Full-time, Permanent

Pay: ₹300,000.00 - ₹650,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Monday to Friday

Supplemental Pay:

- Performance bonus

Application Question(s):

- Are you able to relocate Pune ?

**Education**:

- Bachelor's (required)

**Experience**:

- Customer support: 2 years (required)
- US Voice process: 1 year (required)

Work Location: In person



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