Customer Support Representative

2 days ago


Pune Maharashtra, India Genesis HR Services Full time

**Job Title**: Customer Support Representative

**Location**: PUNE (Work from Office)

**Experience**: Minimum 1 years in International Voice Process

**Working Days**: 5 days working, 2 days rotational off

**CTC**: Up to ₹4LPA + Performance-based incentives + Shift Allowances

**Contact Radhika**:

- **8529474615**

Facilities: Cab services available

Availability: Immediate joiners only

**Key Responsibilities**

1. Customer Interaction:
Handle international customer queries via phone with professionalism and empathy.Provide accurate and timely resolutions to customer concerns.

2. Problem Solving

3. Documentation

Maintain detailed records of customer interactions in the CRM system.

Identify and report recurring issues to improve processes.

4. Service Excellence:
Deliver exceptional customer service while adhering to company policies.

Meet and exceed individual and team performance metrics.

Why Join Us?

Attractive salary with incentives for high performance.

Convenient cab facilities for your commute.

Opportunity to work with a dynamic, supportive team.

Career growth in a global work environment.

**Job Types**: Full-time, Permanent

Pay: Up to ₹400,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Rotational shift
- US shift

Supplemental Pay:

- Performance bonus
- Shift allowance

Work Location: In person



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