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Customer Support Representative
2 weeks ago
**Job Title**: Customer Support Representative
**Location**: PUNE (Work from Office)
**Experience**: Minimum 1 years in International Voice Process
**Working Days**: 5 days working, 2 days rotational off
**CTC**: Up to ₹4LPA + Performance-based incentives + Shift Allowances
**Contact Radhika**:
- **8529474615**
Facilities: Cab services available
Availability: Immediate joiners only
**Key Responsibilities**
1. Customer Interaction:
Handle international customer queries via phone with professionalism and empathy.Provide accurate and timely resolutions to customer concerns.
2. Problem Solving
3. Documentation
Maintain detailed records of customer interactions in the CRM system.
Identify and report recurring issues to improve processes.
4. Service Excellence:
Deliver exceptional customer service while adhering to company policies.
Meet and exceed individual and team performance metrics.
Why Join Us?
Attractive salary with incentives for high performance.
Convenient cab facilities for your commute.
Opportunity to work with a dynamic, supportive team.
Career growth in a global work environment.
**Job Types**: Full-time, Permanent
Pay: Up to ₹400,000.00 per year
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Rotational shift
- US shift
Supplemental Pay:
- Performance bonus
- Shift allowance
Work Location: In person
