Customer Support Representative

10 hours ago

Aundh Pune Maharashtra, India Enerscript Technologies Full time

Job Description:
Enerscript Technologies is seeking a detail-oriented Customer Support Representative to engage online visitors and drive sales conversions. If you’re a strong communicator who thrives on helping customers find exactly what they need, we’d love to hear from you

Key Responsibilities:

- Provide prompt, clear, and courteous customer support via live chat and phone.
- Address inquiries, recommend relevant products/services, and guide customers to complete their purchases.
- Collaborate with internal teams to ensure quick resolution of customer concerns.

Education & Experience:

- E-Commerce Experience: Prior experience in e-commerce customer support or sales is highly desirable.
- Education: Bachelor's degree in any discipline required.
- Experience: 0-3 years of customer support or sales experience required.

Ideal Traits:

- Excellent Communication: Strong written and verbal skills.
- Sales Orientation: Comfortable upselling and cross-selling to boost conversions.
- Problem-Solving Skills: Able to handle multiple tasks and resolve issues efficiently.
- Customer-Centric: Empathetic approach to understanding and assisting customers.

Why Join Us?:

- Opportunity to work in a dynamic environment with a focus on customer success.
- Contribute to a supportive, growth-oriented team in Pune.

Pay: ₹10,681.58 - ₹32,661.31 per month

Schedule:

- Day shift

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

**Speak with the employer**
+91 9850272813

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