Customer Support Representative

15 hours ago

Pune Maharashtra, India Transcom Full time

**Job Description: Customer Support Representative (Fresher to 1 Year Experience)**

**Position**: Customer Support Representative
**Experience**: Fresher to 1 Year
**Industry**: BPO (Business Process Outsourcing)
**Location**: Pune, MH
**Employment Type**: Full-Time

**Key Responsibilities**:

- Handle inbound and outbound customer calls in a professional manner.
- Provide accurate and timely information to customers regarding their queries, concerns, or issues.
- Assist customers in troubleshooting problems and guide them through the process of resolving complaints.
- Maintain records of customer interactions, comments, and complaints.
- Identify customer needs and recommend appropriate solutions.
- Follow communication procedures, guidelines, and policies set by the company.
- Escalate unresolved issues to the appropriate department or team for further investigation.
- Meet or exceed the company's key performance indicators (KPIs) related to customer satisfaction, quality, and productivity.
- Participate in training sessions to improve knowledge and skills related to customer service.

**Skills & Qualifications**:

- Any graduate (or undergraduate, as per company requirements).
- Strong communication skills (verbal and written) in [mention specific languages if applicable].
- Basic knowledge of computer operations and MS Office.
- Good listening skills and the ability to empathize with customers.
- Ability to handle challenging customer interactions while maintaining professionalism.
- Willingness to work in shifts (if required).
- Prior experience in customer support or BPO is an advantage but not mandatory.

**Soft Skills**:

- Positive attitude and a strong work ethic.
- Problem-solving abilities and attention to detail.
- Patience and the ability to handle stressful situations calmly.
- Team player with a collaborative mindset.

**Benefits**:

- Competitive salary package.
- Opportunities for growth within the company.
- Comprehensive training and development programs.
- Health insurance and other benefits (depending on company policy).

**Work Schedule**:

- Rotational shifts (day/night).

If you are passionate about delivering excellent customer service and want to grow in a dynamic BPO environment, we encourage you to apply

**Job Types**: Full-time, Permanent

Pay: ₹360,000.00 - ₹480,000.00 per year

Schedule:

- Day shift

Application Question(s):

- Are you Comfortable with our salary range?
- Are you ok to work in BPO Profile?
- Are you currently staying in Pune, MH?

**Experience**:

- Post qualification: 1 year (required)

Work Location: In person

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