Customer Support Representative

1 week ago

Kalyani Nagar Pune Maharashtra, India Flairdeck Consulting Full time

**Employment Type**:Full-time employment

**Designation**: Product / Customer Support Representative

**Experience -**2 to 6 year

**Job Location**: Pune near Kalyani Nagar - Hybrid

**Job Timings -**US Shifts ( Company provide Cab Facility under 50km )

**Expected Salary -**4 to 7.5 LPA ( Salary Depends upon experience and your interview how it goes )

**About the Role**:
As a Product Support Representative, you will play a crucial role in resolving client issues in a dynamic environment, utilizing your exceptional analytical and customer service skills. This position involves providing end-user support for the UKG Pro Payroll and Human Resources modules, requiring keen problem-solving abilities and a commitment to quality.

**Primary/Essential Duties and Key Responsibilities**:

- Serve as the first point of contact for our customers, providing support via inbound phone.
- Expand your knowledge of product offerings, support policies, and delivery methods.
- Provide empathetic customer service to ensure customer satisfaction.
- Foster strong relationships with internal partners and communicate effectively across all organizational levels.
- Utilize your problem-solving skills to resolve complex customer queries.
- Thrive in a fast-paced, high-volume environment with precision and accuracy.
- Efficiently leverage various technologies and multiple screens.
- Participate in internal and external training sessions as required.

**Qualifications**:

- Proficient in English, with strong verbal and written communication skills.
- Ability to multitask and achieve goals in a fast-paced, metrics-driven environment.
- 1-3 years of customer service experience.
- Experience with US Payroll/Time and Labor/HR is advantageous.
- Demonstrated technical troubleshooting skills.
- Ability to set and manage customer expectations effectively.
- Strong collaboration and time management skills.
- Experience handling sensitive situations professionally and thoroughly.
- Highly motivated and team-oriented.
- Open to working in Eastern time zones.

**Education, Certification and Additional Qualifications**:

- Bachelor’s degree required: BCom, BA, BSc.
- Proficient in Microsoft Suite Applications, including Outlook, Teams, Excel, & Word.
- Inbound phone support experience
- FPC or CPP Certification in the Payroll/HR industry is a plus.

Knowledge of SQL is a plus

**Job Types**: Full-time, Permanent

Pay: ₹200,000.00 - ₹750,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Application Question(s):

- Are you able to relocate Pune ?

**Education**:

- Bachelor's (required)

**Experience**:

- Customer support: 2 years (required)
- US Voice process: 1 year (required)

Work Location: In person

  • Customer Support Representative

    1 week ago

    Kalyani Nagar, Pune, Maharashtra, India Flairdeck Consulting Full time

    **We're Hiring! Associate Manager** **Location : Pune** **Package : 14+LPA** **Experience : 7+ Years** **Employment Type : Full-time (Hybrid)** Sr. Manager Team Lead For Customer/ Product Support Representative Must Have Experience in US Voice Process About the Role: Qualification: ∙ Overall, 8+ years of work experience, with 3+ years of people...

  • Customer Support Representative

    2 days ago

    Pune, Maharashtra, India Optimas Solutions Full time

    **Customer**Support**Representative** **Pune**, UK** **About**Optimas**: Optimas is a global distributor of integrated supply chain solutions, and engineering support focused on delivering fasteners, components, industrial and safety supplies to our diverse customers around the world. Our local, on-the-ground teams understand the nuances of every community...

  • Customer Support Representative

    2 weeks ago

    Pune, Maharashtra, India Genesis HR Services Full time

    **Job Title**: Customer Support Representative **Location**: Pune (Work from Office) **Experience Required**: Minimum 2 years in International Voice Process **Working Days**: 5 days a week, with 2 rotational offs **CTC**: Up to ₹6 LPA + performance-based incentives **Facilities**: Cab services available **Availability**: Immediate joiners only **Contact**:...

  • Customer Support Representative

    9 hours ago

    Pune, Maharashtra, India Genesis HR Services Full time

    **Job Title**: Customer Support Representative **Location**: PUNE (Work from Office) **Experience**: Minimum 1 years in International Voice Process **Working Days**: 5 days working, 2 days rotational off **CTC**: Up to ₹4LPA + Performance-based incentives + Shift Allowances **Contact Radhika**: - **8529474615** Facilities: Cab services...

  • Customer Support Representative

    2 weeks ago

    Pune, Maharashtra, India VisionaryHire Full time

    **Job Title: Customer Support Representative (Inbound Process)** **Location**:Pune** **Job Type: Part-Time / Full-Time** **Shift Type: Rotational Shift (No Fixed Time)** **Salary**: - **CTC**: ₹13,400 - 18,000 - **Extra Working Hours**: ₹150 per hour **Responsibilities**: - Handle inbound customer calls and provide effective solutions. - Address...

  • Customer Support Representative

    1 week ago

    Pune, India MANIKS Full time

    Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. - Monitoring the work of individual representatives and of...

  • Customer Support Representative

    2 days ago

    Pune, Maharashtra, India Vishura Services Pvt Ltd Full time

    Company DescriptionAt Vishura Services, we empower businesses to scale smarter through intelligent, customized outsourcing solutions. Our mission is to drive efficiency, agility, and measurable impact whether it's managing back-office operations, delivering seamless customer support, or running growth-driven digital campaigns. Our offerings include...

  • Customer Support Representative

    2 days ago

    Mulund West, Mumbai, Maharashtra, India Enrolsy Full time

    **Customer Support Executive Job Description** We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. To be successful as a customer support executive, you...

  • Customer Service Representative

    6 days ago

    Vashi, Navi Mumbai, Maharashtra, India Altius Customer Services Pvt Ltd Full time

    Hiring for Customer Service Representative Note; ONLY KANNADA LANGUAGE REQUIRED Minimum 6 month of experience requied in customer service Day shift upto 22k in hand Location_ Vashi **Job Types**: Full-time, Permanent Pay: ₹16,000.00 - ₹22,000.00 per month **Benefits**: - Provident Fund **Language**: - English (preferred) - Kannada...

  • Customer Support Executive

    6 days ago

    Viman Nagar, Pune, Maharashtra, India Rightways Air Logistics, Pvt Ltd Full time

    **Customer Support Executive Job Description Template** We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service. To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These...