Customer Support Representative

3 days ago

Kalyani Nagar Pune Maharashtra, India Flairdeck Consulting Full time

**Employment Type**:Full-time employment

**Designation**: Product / Customer Support Representative

**Experience -**2 to 6 year

**Job Location**: Pune near Kalyani Nagar - Hybrid

**Job Timings -**US Shifts ( Company provide Cab Facility under 50km )

**Expected Salary -**4 to 7.5 LPA ( Salary Depends upon experience and your interview how it goes )

**About the Role**:
As a Product Support Representative, you will play a crucial role in resolving client issues in a dynamic environment, utilizing your exceptional analytical and customer service skills. This position involves providing end-user support for the UKG Pro Payroll and Human Resources modules, requiring keen problem-solving abilities and a commitment to quality.

**Primary/Essential Duties and Key Responsibilities**:

- Serve as the first point of contact for our customers, providing support via inbound phone.
- Expand your knowledge of product offerings, support policies, and delivery methods.
- Provide empathetic customer service to ensure customer satisfaction.
- Foster strong relationships with internal partners and communicate effectively across all organizational levels.
- Utilize your problem-solving skills to resolve complex customer queries.
- Thrive in a fast-paced, high-volume environment with precision and accuracy.
- Efficiently leverage various technologies and multiple screens.
- Participate in internal and external training sessions as required.

**Qualifications**:

- Proficient in English, with strong verbal and written communication skills.
- Ability to multitask and achieve goals in a fast-paced, metrics-driven environment.
- 1-3 years of customer service experience.
- Experience with US Payroll/Time and Labor/HR is advantageous.
- Demonstrated technical troubleshooting skills.
- Ability to set and manage customer expectations effectively.
- Strong collaboration and time management skills.
- Experience handling sensitive situations professionally and thoroughly.
- Highly motivated and team-oriented.
- Open to working in Eastern time zones.

**Education, Certification and Additional Qualifications**:

- Bachelor’s degree required: BCom, BA, BSc.
- Proficient in Microsoft Suite Applications, including Outlook, Teams, Excel, & Word.
- Inbound phone support experience
- FPC or CPP Certification in the Payroll/HR industry is a plus.

Knowledge of SQL is a plus

**Job Types**: Full-time, Permanent

Pay: ₹200,000.00 - ₹750,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Application Question(s):

- Are you able to relocate Pune ?

**Education**:

- Bachelor's (required)

**Experience**:

- Customer support: 2 years (required)
- US Voice process: 1 year (required)

Work Location: In person

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