Customer Support Representative
1 hour ago
**Job Title: Customer Support Representative (Inbound Process)**
**Location: Pune**
**Job Type: Part-Time / Full-Time**
**Shift Type: Rotational Shift (No Fixed Time)**
**Salary & Benefits**:
**CTC: ₹13,400 - ₹19,000 per month**
**Extra Working Hours: ₹150 per hour**
Work Schedule: 5- 9-hour shifts with 2 weekly offs (Rotational shifts including early morning, afternoon, evening, and night shifts)
**Responsibilities**:
- Handle inbound customer calls and provide prompt and effective solutions.
- Address customer queries and resolve issues efficiently.
- Deliver exceptional service support to enhance customer experience.
- Ensure customer satisfaction through timely problem resolution.
- Communicate effectively in both English and Marathi
**Requirements**:
- Minimum 12th pass or equivalent education.
- Freshers are welcome to apply.
- Fluency in English and Marathi (compulsory).
- Willingness to work in rotational shifts, including night shifts.
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹13,400.00 - ₹19,000.00 per month
**Benefits**:
- Commuter assistance
- Health insurance
- Internet reimbursement
- Paid time off
- Provident Fund
Schedule:
- Day shift
- Monday to Friday
- Rotational shift
Supplemental Pay:
- Overtime pay
- Performance bonus
- Quarterly bonus
- Shift allowance
**Language**:
- Hindi (required)
- English (required)
Work Location: In person
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