Customer Support Representative

1 hour ago


Swargate Pune Maharashtra, India VisionaryHire Full time

**Job Title: Customer Support Representative (Inbound Process)**

**Location: Pune**

**Job Type: Part-Time / Full-Time**

**Shift Type: Rotational Shift (No Fixed Time)**

**Salary & Benefits**:
**CTC: ₹13,400 - ₹19,000 per month**

**Extra Working Hours: ₹150 per hour**

Work Schedule: 5- 9-hour shifts with 2 weekly offs (Rotational shifts including early morning, afternoon, evening, and night shifts)

**Responsibilities**:

- Handle inbound customer calls and provide prompt and effective solutions.
- Address customer queries and resolve issues efficiently.
- Deliver exceptional service support to enhance customer experience.
- Ensure customer satisfaction through timely problem resolution.
- Communicate effectively in both English and Marathi

**Requirements**:

- Minimum 12th pass or equivalent education.
- Freshers are welcome to apply.
- Fluency in English and Marathi (compulsory).
- Willingness to work in rotational shifts, including night shifts.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹13,400.00 - ₹19,000.00 per month

**Benefits**:

- Commuter assistance
- Health insurance
- Internet reimbursement
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Monday to Friday
- Rotational shift

Supplemental Pay:

- Overtime pay
- Performance bonus
- Quarterly bonus
- Shift allowance

**Language**:

- Hindi (required)
- English (required)

Work Location: In person



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