Customer Care Representative

4 days ago

Swargate Pune Maharashtra, India Sahyadri Motors Pvt. Ltd (Swargate) Full time ₹ 18,000 - ₹ 32,000 per year

Job :- Representing the company and developing permanent business relations and networks. Dealing with the market in the assigned service area whilst maintaining the strategic guidelines issued by the service department.

Managing employees and controlling business processes in own area of responsibility. Ensuring that service, quality, customer satisfaction and a high level of experience are maintained to develop a customer-oriented, profitable and high turnover business in new and used vehicles, accessories, services and further products and services.

Qualification Basics : BE/MBA or any equivalent degree

Experience (type of): 10-12 year experience in Automobile and /or Hospitality

Specialized Skills:

High positive attitude, Excellent communication skills, Team work approach, Sensitive towards processes and their refinements, Innovative, High customer centric approach, Ability to inspire people, talent to train and coach people

Tasks Revenue generation

  • Ensure all inbound calls are attended - 100% pick up in less than 30 seconds
  • Ensure all outbound calls / functions are completed within stipulated time Service appointments target 100% calling
  • Database cleaning to support retention achievement, campaign and service measure completion - Target 90% data with 100% quality
  • Service measure letters are sent to Customers and DMS is updated - Target – 100%
  • Ensure 100% achievement of appointment targets
  • Sales of Service Products: Support towards sale of Service Products
  • Promotion of campaign and retention measures: Calling for Insurance renewals, Service Products etc.

Customer handling

  • 100% responsible for resolving Customer cases (internal and escalated) within the stipulated time (explanation, letters/mails, meetings etc.)
  • Understand cause of Customer complaints and clarifications sought by Customer, precisely.
  • Acquire technical know how required for responding to Customers, from workshop technicians/CoTek's.
  • Personally, provide technical clarification to Customers, verbally and in writing. (Technical clarification is no longer responsibility of Technical team, Service HOD, CXM etc.)
  • Courtesy car management: Availability , deployment, reporting CRM 50/50 goodwill: Formation, usage and monitoring of kitty SFU: Ensure 100% achievement, internal complaint generation (as required), gap analysis, counter measure actions

Customer Experience : -

  • Customer First initiatives in coordination with CX team
  • Responsible for analyzing the CX scores on monthly basis.
  • Identify low score areas and initiate improvements in conjunction with Head After-Sales
  • Coordinate with Pune AO team for countermeasure actions with clear responsibilities and deadline

Team handling:

  • Support SA/RM's and CRE's and work out plan for their development
  • Determine number of SA/RM's and CRE's required in workshop thruput from time to time.
  • Inculcate a spirit of Customer centricity within the organization.

Job Type: Full-time

Pay: ₹18, ₹32,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance

Language:

  • Hindi (Required)
  • English (Required)

Shift availability:

  • Day Shift (Required)

Work Location: In person

  • Customer Care Representative

    2 weeks ago

    Pune, Maharashtra, India 2WheelR Full time

    #HIRINGALERT Exciting Opportunity: Join the 2WheelR Team! Are you passionate about exceptional customer service and urban mobility? 2WheelR is on the lookout for a dedicated Customer Care Representative to join our dynamic team! As a key player in our company, you'll be the voice of 2WheelR, providing top-notch assistance and support to our valued...

  • Customer Care Representative

    60 minutes ago

    Pune, India Snowflake Full time

    Build the future of data. Join the Snowflake team. Snowflake’s values are key to our approach and success in delivering world-class Support. Putting customers first, acting with integrity, owning initiative and accountability and getting it done are Snowflake core values and are reflected in everything we do. Snowflake’s Support team is expanding! We...

  • Customer Care Executive

    1 week ago

    Swargate, Pune, Maharashtra, India inducare pharma pvt ltd Full time

    **Customer care Executive**: **Education : B. Com, MBA** **Experience : Minimum 1 Years Tele callings experience** **Tasks and duties -** 2. Relaying extensive product information to patient/customer. 3. Closing reports for the company and maintain the records. 4. Filing patient/customer records, including contact information, purchases and...

  • Health Care Customer Representative

    2 weeks ago

    Pune, India Samyank Infotech Pvt. Ltd. Full time

    **Health Care Customer Service Representative Responsibilities**: - Familiarizing yourself with and remaining up-to-date with changes in our plans and tariffs. - Greeting customers in a friendly, professional manner using the suggested script. - Deferring queries to your line manager if you are unable to answer them. - Furnishing members and health care...

  • Customer Care Executive

    1 week ago

    Pune, Maharashtra, India Recrudo Labs Full time

    **Job Role / Designation Customer Support for Semi tech process.** **(Job Description)Customer care representative - 1 year Sr. Customer care representative - 2 yearOpen Positions Vacancy) 100 in pune with an Immediate effect. Communication Excellent Communication skills who can speak with US natives Experience (Yrs) minimum 6 months of International Bpo...

  • Customer Care Executive

    2 weeks ago

    Pune, Maharashtra, India Recrudo Labs Full time

    J**ob Role / Designation Customer Support for Semi tech process.** **(Job Description)Customer care representative - 1 year Sr. Customer care representative - 2 yearOpen Positions Vacancy) 100 in pune with an Immediate effect. Communication Excellent Communication skills who can speak with US natives Experience (Yrs) minimum 6 months of International Bpo...

  • Customer Care Executive

    1 week ago

    Swargate, Pune, Maharashtra, India Sahyadri Motors Pvt. Ltd (Swargate) Full time

    CUSTOMER CARE EXECUTIVE AT AUTOMOBILE SERVICE CENTER Pay: ₹10,230.57 - ₹17,000.00 per month Schedule: - Day shift - Morning shift - Night shift - Rotational shift Supplemental Pay: - Performance bonus - Yearly bonus **Education**: - Diploma (preferred) **Experience**: - Technical support: 1 year (preferred) - total work: 3 years (required) -...

  • Customer Service Representative

    6 days ago

    Swargate, Pune, Maharashtra, India P9 Farms Private Limited Full time

    **Job Title**: Customer Care Executive **Location**: Parvati Kunj, 101, opposite Laxmi Vilas Society, Near Daulat Ram Mandir, Mukundnagar, Swargate -411037 **Job Type**: Full-time **Company Description**: At Provilac, we are all about The Good Stuff. We are leading organic milk supplier in Pune, Mumbai & Hyderabad, soon launching to a few more cities. We...

  • Customer care executive

    2 days ago

    Pune, India Domestic cluster enterprise Full time

    Building relationships: Ensuring a positive experience for customers and building strong customer relationships customer care executive, also known as a Customer Care Representative (CSR), is the primary point of contact for customers. Their responsibilities include: Customer support: Handling customer inquiries and complaints, and providing information...

  • Receptionist Sales Representative

    2 weeks ago

    Kiwale, Pune, Maharashtra, India Avana Senior Care Full time

    **Job Title**: Sales Representative (Elderly Care Facility) **Department**: Sales and Marketing **Reports To**: Sales Manager/Director **Job Summary**: We are seeking a compassionate and results-driven Sales Representative to join our elderly care facility team. The primary responsibility is to attract prospective residents, guide families through the...