Health Care Customer Representative

2 days ago

Pune, India Samyank Infotech Pvt. Ltd. Full time

**Health Care Customer Service Representative Responsibilities**:

- Familiarizing yourself with and remaining up-to-date with changes in our plans and tariffs.
- Greeting customers in a friendly, professional manner using the suggested script.
- Deferring queries to your line manager if you are unable to answer them.
- Furnishing members and health care practitioners with details regarding members' benefits.
- Granting pre-authorizations for medical treatment, if covered.
- Advising members of outstanding co-payments.
- Providing extant and prospective members with the details of network providers.
- Canceling members' plans upon their request, or due to recurrent non-payment, if directed by your line manager.
- Ensuring that your workspace remains tidy and that you are equipped with all relevant tools and resources.

**Health Care Customer Service Representative Skills**:

- High school diploma or equivalent.
- Prior experience as a customer service specialist or equivalent, ideally within a similar setting.
- Sales experience is highly advantageous.
- Computer literate with an above-average typing speed.
- Superb verbal and written communication skills.
- Thorough, with excellent listening skills.
- Ability to calm irate, anxious, or grieving customers.
- Capacity to navigate stressful situations with ease.
- Available to work shifts, which may include work during evenings, weekends, and public holidays.

**Salary**: ₹12,000.00 - ₹25,000.00 per month

**Benefits**:

- Work from home

Schedule:

- Day shift
- Weekend only

Supplemental pay types:

- Performance bonus

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 3 years (required)
- Lead generation: 2 years (required)
- Healthcare management: 1 year (required)

**Language**:

- English (required)
- Hindi (required)
- Marathi (required)
- Gujarati (required)

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