Customer Support Representative

4 days ago

Malad East Mumbai Maharashtra, India Logon Broadband Full time

**Job Title**: Customer Support Representative
**Location**: Mumbai (On-site)
**Company**: Logon Broadband (Wizbyte Networks Pvt. Ltd.)

**About the Role**:
We are seeking a friendly and solution-oriented **Customer Support Representative** to join our growing team. In this role, you will be the first point of contact for customers, resolving issues related to broadband connections, service inquiries, and technical complaints to ensure a smooth and satisfying customer experience.

**Key Responsibilities**:

- Log and manage customer issues using the internal ticketing system
- Provide accurate information on services, plans, and technical support
- Coordinate with technical and field teams to resolve service-related issues
- Follow up with customers to ensure timely resolution and satisfaction
- Maintain daily logs, call records, and service feedback reports

**Requirements**:

- HSC or graduate in any field
- Excellent communication skills in Hindi, English, and Marathi
- Patience, empathy, and a customer-first mindset
- Prior experience in a customer service or call center environment is a plus

**Working Hours**:
10 AM - 7 PM (9-hour shift, 6 days a week)

**Why Join Logon Broadband?**
- Work with a fast-growing ISP delivering high-speed internet across Mumbai
- Supportive team environment with training provided
- Opportunity to grow into senior roles based on performance

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹8,000.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance
- Work from home

Schedule:

- Day shift
- Fixed shift

Supplemental Pay:

- Performance bonus

**Experience**:

- Customer support: 1 year (required)

**Language**:

- Hindi (preferred)
- English (preferred)

**Location**:

- Malad East, Mumbai, Maharashtra (preferred)

Work Location: In person

**Speak with the employer**
+91 9930099675

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