Customer Support Executive

1 week ago


Kochi Kerala, India The Loanguru.in Full time

Responsibilities:

- Lead Management: o Adding leads to the profile center. o Creating profiles based on lead audio. o Collecting primary details from customers through calls. - Customer Communication: o Explaining services and procedures to customers. o Creating groups and providing greeting messages. o Sending required document lists to groups. o Following up on document collection and pending documents.
- Document Management: o Sorting and uploading documents to the drive. o Creating customer profiles based on documents and information.
- Analysis & Report Management: o Logging in and downloading CIBIL reports. o Sending CIBIL reports to customers personally and to groups. o Analyzing CIBIL reports to identify obligations. o Reviewing bank statements for EMI deductions.
- Data Management: o Updating the all-Profile - document received and pending sheet. o Provide daily case updates, including the status of all cases. o Ensure all updates are accurately recorded in the profit centre.

Pay: ₹15,000.00 - ₹22,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Flexible schedule
- Internet reimbursement

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Education**:

- Master's (preferred)

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

Application Deadline: 13/10/2024



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