Customer Support Executive

4 days ago


Gurugram Haryana, India Angel And Genie Full time

Duties and Responsibilities:

- Collaborating with the Customer IT department on the deployment and
maintenance of voice network technologies.
- Installing, configuring, and maintenance of Pbx/Voip systems.Attending to service
requests through remote/onsite.
- Performing diagnostic tests and repairs, as well as developing data archiving,
backup, and retrieval procedures.
- Documentation of the Site details /Performance certificates
- Develop Customer relationships
- AMC follow ups and closure
- Keeping in touch with the current trends

Qualification Requirements:

- . Bachelor’s degree in Engg, information technology, or similar.
- Avaya experience if available would be an additional bonus
- Experience 1- 2 years in telephony - Pbx/IP
- Analytical and problem-solving skills.
- Exceptional organizational and time management skills.
- Excellent interpersonal, communication, and collaboration skills.
- Willingness to travel to client locations.



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